Your Tenancy Welcome Pack

  • Welcome to your Topproperty Student Homes house!
  • You've made it! Welcome!

    We hope you will enjoy your time in one of our student houses and that your stay will be successful here in Liverpool.



    Please take some time to browse through these Q&As - there is useful information here that'll help you understand your responsibilities as tenants and will make your stay with us a happy one.



    There is some additional information on the student guide.

  • Do Topproperty charge anything?
  • What do we charge?

    While you are renting from us there may be some charges. These are generally charged when you have been in default in some way; losing your keys (necessitating new keys) and rental payments are the main ones.



    Please note that this is due for an update from April 2019 due to the Tenant Fee Bill. It is anticipated that most charges will fall under the "Services provided" category so will remain.



    Charge for replacement of keys: £25.00 + VAT PER KEY


    •  Key deposit for borrowing an office set of keys to have them cut (refundable) : £50



    Change of locks



    •  Individual Room: £15 + VAT arrangement fee to be paid in advance plus the cost of the contractors invoice.


    •  Front or Rear door: £40.00 + VAT arrangement fee to be paid in advance plus the cost of the contractors invoice. This higher cost covers our time to arrange to get keys to all tenants as well as to the landlord and contractors.



    •  Working hours callout to property to unlock house/room for you (lost keys during the day): £20+VAT


    •  Out of hours callout to property to unlock house/room for you (lost keys out of hours/weekends): Please contact the out of hours number. You will have to settle any contractor invoice (normally £80 for a weekend/night callout).



    Interest


    •  4% above the base rate for the period the rent is overdue.

    •  Rent arrears requiring legal action against tenants/guarantors for recovery: Solicitors legal fees, any court fees, and interest at the statutory amount of 8%.


    Late rent payment charge


    •  Charge for late rent as per your contract: £45.00 + VAT



    Rent charges


    •  Cash : 1% of the total payment (min charge £5).

    •  Debit cards: no charge

    •  Credit cards: not accepted

    •  Cheques: not accepted


    Professional tenancy renewal


    •  On request by you for a new tenancy: £100 + VAT


    Note: We allow all tenancies to roll on to a periodic tenancy (contractural periodic). If you request a new tenancy agreement the above charge applies. If the landlord requests a new tenancy and you agree to it we will not charge you. Unlike some agents we will not charge you to allow the contract to become periodic.


    Student Tenancy Renewal


    •  Full re-let by group: No charge

    •  Partial re-let (one or more members of group changing): Normal application fee payable by new group members. No fee to remaining tenants.

  • Security and Insurance
  • Do I need insurance?

    Yes! While there is no legal obligation to insure your belongings, while you are resident there is no insurance for your contents provided by the us landlord.


    We can recommend Endsleigh insurance. We strongly recommend you take out insurance while you are renting.

    The property and the landlords contents will normally be insured by the landlord.

  • What do I need to do to ensure security

    Please adhere to the points below to reduce your chances of being a victim of burglary. Any other security measures that you can think of should be put into practice. Do not underestimate the importance of these procedures as they could prevent you from becoming a victim.



    •  Close and lock (where possible) all windows when there is nobody in the house and the property is empty. From our experience windows left open is the number one entry point for burglaries in shared houses.


    •  Set the intruder alarm when leaving the property empty.


    •  If bedrooms have locks, lock your door with your individual room key.


    •  Lock front door and check back door is locked before leaving. Do not rely on the night latch (sliding bolt lock) and do not rely on just closing the door - even if it appears secure, on the majority of doors, without the handle being turned and key turned in the lock to engage the lock it will not be secure.


    •  Hide valuables (laptops, tablets) or take them with you when you go away.


    •  Report anything suspicious to the police immediately.


    •  Consider leaving a light on if the property is going to be empty for more than one consecutive evening. Do not leave the television running.


    •  If you are leaving the property for more than 14 days contact TopProperty Lettings to inform them that the property will be empty and when you intend to return.

  • Rental payments
  • How do I pay rent?

    We accept payment by card - either online or in our office - and by standing order, and direct bank transfer.


    In exceptional circumstances and by prior arrangement we may be able to take cash however please see the charges section above for details.


    Paying by card


    You can pay online at our website via here


    Paying by bank transfer


    You can make payment by bank transfer to us direct - our account details are:


    Account name: Topproperty Lettings Ltd

    Account: 42700212

    Sort code: 40-29-08

    Reference: House address and surname


    Paying by standing order


    You can set up your standing order with your bank using the above details. You can also ask us for a standing order form that you can send to your bank. This remains under your control and you must take responsibility for the setup and maintenance of the standing order, including termination of it after the last payment is made.

  • Topproperty office hours and contact
  • When are you open?

    Our office days are Monday to Friday. Full office hours are outlined at here. Please note that we are not open outside of these hours.

  • How do I get in contact with you?

    We are always available via email or via our website.


    General enquiries


    You can contact us via the online form here - please select the type of query you have. This will direct your query to the appropriate member of staff.


    Maintenance queries


    You can raise any maintenance queries via our online issue reporting tool here.


    By Post


    You can always write to us at the address specified here or at the bottom of the website.

  • Inclusive contracts
  • How will I know if I have overspent?

    If you have exceeded the set limit you will have to contribute towards the overspend.


    Your landlord will generally monitor the utility usage throughout the year. If there is an excess spend the landlord will generally let us know and we will inform you. If this is the case, you will need to contribute towards the cost. In some situations the landlord will notify you of overspend and give you the opportunity to reduce usage to bring the cost down for future months.

  • What are the inclusive limits?

    For inclusive houses there are set limits on usage. This is based on a per monthly cost and includes Gas and Electricity and Water. The use of Broadband or TV license is not included within the inclusive limit.


    As of March 2018 the limits are generally:


    3 beds: £120 per month.

    4 beds: £130 per month.

    5 beds: £140 per month.

    6 beds: £150 per month.

    7 beds: £160 per month.

    8 beds: £170 per month.

    9 beds: £180 per month.

    10 beds: £190 per month.


    For specific details please see your contracts.

  • Managing the heating

    There are some things you can do to help you to use the energy efficiently.



    •  Do set the heating to come on and go off once in the morning and once in the evening.
    Keep the temperature to a sensible and comfortable level on the boiler/thermostat


    •  Do not have the heating on 24/7 - use the timer on the boiler or thermostat with settings for your use of the house - eg, on for first few hours in the morning before you leave for uni and also in the evening.


    •  Do not have the heating on during the night. This is bad for your general health and comfort and ventilation of the house.


    •  Ventilate the house to manage humidity levels (to avoid condensation problems) but avoid having windows open full while the heating is on.


    •  Do not dry your clothes over the radiators as this will prevent the heat from warming the house and may also damage the plaster behind the radiators. It can also cause serious condensation for which you will have to pay to be remedied


    •  Under no circumstances use portable fan heaters unless authorised due to failed central heating (and as part of a short term solution while the heating system is repaired). These are expensive to run which may result in a utility overspend charge and present a genuine risk to property and life through fire.


    •  At all times we ask you to be mindful of the energy you are consuming and to use it responsibly.

  • Moving out of the house
  • What do I need to move out?

    To move out at the end of your tenancy, you will either a) give notice (professional lets) or b) move out at the end of the fixed term (student houses).


    •  You will need to clean the property to the standard it is when you moved in. We do not require the property is professionally cleaned (eg cleaned by a professional cleaning company), but it will need to be cleaned to a good standard.

    •  You will need to ensure you close down any utility accounts you have in your name.

    •  You will need to notify the council if you are a council tax payer and you are paying council tax and make sure the account is fully paid up.

    •  You will need to ensure the bedroom furniture is in the same location in the house as before the tenancy.

    •  Empty the bins in the house and ensure the rubbish is put out and the refuse bin returned to the property.

    •  You will need to return your keys to Topproperty Services.

  • Getting my deposit back
  • How do I get my deposit back?

    As part of our checkout process at the end of the tenancy we perform a closing inspection/checkout on the property.


    This includes any defects in the property for the landlords attention, as well as any areas where damage has occurred. We will note if it appears to be beyond normal wear and tear.


    The landlord will consider the report, and decide if any charges need to be made. For bills inclusive contracts the landlord will also look at energy consumption to ensure you have not exceeded your inclusive allowance.


    We will then seek your agreement for any charges to be deducted from the deposit.


    If agreement cannot be reached the deposit scheme used (either the custodial DPS or the insurance backed my|deposits) will have a dispute service that can be used, subject to both parties agreement.

  • Privacy
  • Data Protection

    We are registered with the ICO, registration number Z1712743.



    As part of carrying out our duties, we need to process personal data. For the majority of these uses we need use the Legitimate Interest reason.



    Use of data for tenants includes:



    Application Stage

    We may pass your data to the following people using the legitimate interest basis. This is to allow us to assess your suitability for a tenancy.

    •  Credit Reference agencies

    •  Agencies conducting Right to Rent checks.

    •  Former landlords

    •  The landlord of this property

    •  Current employer

    •  Fraud prevention agencies


    At the application stage we require you to agree to our use of data for this legitimate interest.
    Retention period for data captured during tenancy signups will be for 12 months from point of application if the application is not successful. Your data will be used for your tenancy if your application is successful and will be kept for up to 10 years to allow up to comply with our legal requirements.


    Active Tenancies

    Once you are an active tenant we will use your data under the legitimate interest basis which you will have granted consent for at application stage. This consent will be used going forward for the duration of the tenancy.

    During your tenancy we will use your data to manage your tenancy. The data may be used in the following ways:

    •  Passing of data to third parties such as credit reference agencies, previous landlords, etc.

    •  Passing of data to contractors for arranging works.

    •  Passing of data to the local authority to enable you to be correctly charged for council tax (and for student tenancies, to have an exemption applies).

    •  Use of data for marketing for houses from us.

    •  Passing of data to third parties so they can contact you to set up a broadband account (for non-inclusive houses).

    •  Passing of data to relevant agencies to allow the continual approval for right to rent.

    Retention of data for tenancies will be up to 10 years. This is to allow us to respond to post tenancy queries and to allow us to fulfil our legal obligations.


    Use of data for landlord clients includes:



    •  Processing data to enable us to market and let your property.

    •  Disclosure to HMRC

    •  Processing data to enable us to effectively manage your property.

    •  Passing of data to third parties in the execution of our services, including local authorities, utility companies etc.




    Third party marketing



    We will NEVER share personal data with external companies for marketing services to you unrelated to your tenancy.



    Marketing from us



    We may market services to you via mail providers such as MailChimp. For tenants this will in most cases be to offer houses to re-let or for new houses coming to market when your tenancy ends. For landlords it may be to keep you updated about our services. You can unsubscribe from this mailing list at any time however if you receive such marketing without an unsubscribe option you can contact us directly to be removed from our list. For these reasons we require your consent. In the majority of cases we will use the email contact provided when you registered online to view a property. If you were not asked for consent at that stage, or did not select to grant consent when asked, we will not use your information for marketing.



    Guarantors

    If you have applied to be a guarantor we will use the legitimate interest basis to manage your data.
    which you will have granted consent for at application stage. This consent will be used going forward for the duration of the tenancy you are acting as a guarantor for and for as long as your obligation as guarantor remains.

    The data may be used in the following ways:

    •  Passing of data to credit reference agencies.

    •  Passing of data to third parties for debt collection if such need arises.

    We will never use this data to market to you.



    Storage of personal data:



    We retain data for as long as necessary to carry out our duties. Tenancy Agreements and guarantor deeds will normally be kept for up to six years after your tenancy ends. Information about you may be kept for up to 10 years. Ancillary documents will be deleted and destroyed when no longer required and will vary depending on document type and use.

  • Email Disclaimer

    Our disclaimer is hosted online to allow emails to be shorter, saving on paper if printed.



    Emails sent from Topproperty Services and the information they contain may be privileged and/or confidential. It is for the intended addressee(s) only. The unauthorised use, disclosure or copying emails, or any information they contain, is prohibited and could, in certain circumstances, be a criminal offence. If you are not the intended recipient please email info@topproperty-services.com or reply to the email immediately. Internet Communications are not secure and therefore Topproperty Services does not communicate formally by email and does not accept legal liability for the contents of this message.



    Topproperty Services, Topproperty Lettings and Topproperty Sales and Lettings are the trading names of Topproperty Lettings Limited registered in England and Wales - company number 05820819

  • Cookie policy

    Use of cookies.



    We use cookies to allow search functionality on our websites as well as allowing you to book in viewing appointments and to reserve houses. These are needed for the correct operation of the website.



    Cookies may also be used to allow us to better track visitors to identify traffic sources (where you found us) as well as website visitor numbers and locations.

  • Welcome to your Topproperty Student Homes house!
  • You've made it! Welcome!

    We hope you will enjoy your time in one of our student houses and that your stay will be successful here in Liverpool.



    Please take some time to browse through these Q&As - there is useful information here that'll help you understand your responsibilities as tenants and will make your stay with us a happy one.



    There is some additional information on the student guide.

  • Do Topproperty charge anything?
  • What do we charge?

    While you are renting from us there may be some charges. These are generally charged when you have been in default in some way; losing your keys (necessitating new keys) and rental payments are the main ones.



    Please note that this is due for an update from April 2019 due to the Tenant Fee Bill. It is anticipated that most charges will fall under the "Services provided" category so will remain.



    Charge for replacement of keys: £25.00 + VAT PER KEY


    •  Key deposit for borrowing an office set of keys to have them cut (refundable) : £50



    Change of locks



    •  Individual Room: £15 + VAT arrangement fee to be paid in advance plus the cost of the contractors invoice.


    •  Front or Rear door: £40.00 + VAT arrangement fee to be paid in advance plus the cost of the contractors invoice. This higher cost covers our time to arrange to get keys to all tenants as well as to the landlord and contractors.



    •  Working hours callout to property to unlock house/room for you (lost keys during the day): £20+VAT


    •  Out of hours callout to property to unlock house/room for you (lost keys out of hours/weekends): Please contact the out of hours number. You will have to settle any contractor invoice (normally £80 for a weekend/night callout).



    Interest


    •  4% above the base rate for the period the rent is overdue.

    •  Rent arrears requiring legal action against tenants/guarantors for recovery: Solicitors legal fees, any court fees, and interest at the statutory amount of 8%.


    Late rent payment charge


    •  Charge for late rent as per your contract: £45.00 + VAT



    Rent charges


    •  Cash : 1% of the total payment (min charge £5).

    •  Debit cards: no charge

    •  Credit cards: not accepted

    •  Cheques: not accepted


    Professional tenancy renewal


    •  On request by you for a new tenancy: £100 + VAT


    Note: We allow all tenancies to roll on to a periodic tenancy (contractural periodic). If you request a new tenancy agreement the above charge applies. If the landlord requests a new tenancy and you agree to it we will not charge you. Unlike some agents we will not charge you to allow the contract to become periodic.


    Student Tenancy Renewal


    •  Full re-let by group: No charge

    •  Partial re-let (one or more members of group changing): Normal application fee payable by new group members. No fee to remaining tenants.

  • Security and Insurance
  • Do I need insurance?

    Yes! While there is no legal obligation to insure your belongings, while you are resident there is no insurance for your contents provided by the us landlord.


    We can recommend Endsleigh insurance. We strongly recommend you take out insurance while you are renting.

    The property and the landlords contents will normally be insured by the landlord.

  • What do I need to do to ensure security

    Please adhere to the points below to reduce your chances of being a victim of burglary. Any other security measures that you can think of should be put into practice. Do not underestimate the importance of these procedures as they could prevent you from becoming a victim.



    •  Close and lock (where possible) all windows when there is nobody in the house and the property is empty. From our experience windows left open is the number one entry point for burglaries in shared houses.


    •  Set the intruder alarm when leaving the property empty.


    •  If bedrooms have locks, lock your door with your individual room key.


    •  Lock front door and check back door is locked before leaving. Do not rely on the night latch (sliding bolt lock) and do not rely on just closing the door - even if it appears secure, on the majority of doors, without the handle being turned and key turned in the lock to engage the lock it will not be secure.


    •  Hide valuables (laptops, tablets) or take them with you when you go away.


    •  Report anything suspicious to the police immediately.


    •  Consider leaving a light on if the property is going to be empty for more than one consecutive evening. Do not leave the television running.


    •  If you are leaving the property for more than 14 days contact TopProperty Lettings to inform them that the property will be empty and when you intend to return.

  • Rental payments
  • How do I pay rent?

    We accept payment by card - either online or in our office - and by standing order, and direct bank transfer.


    In exceptional circumstances and by prior arrangement we may be able to take cash however please see the charges section above for details.


    Paying by card


    You can pay online at our website via here


    Paying by bank transfer


    You can make payment by bank transfer to us direct - our account details are:


    Account name: Topproperty Lettings Ltd

    Account: 42700212

    Sort code: 40-29-08

    Reference: House address and surname


    Paying by standing order


    You can set up your standing order with your bank using the above details. You can also ask us for a standing order form that you can send to your bank. This remains under your control and you must take responsibility for the setup and maintenance of the standing order, including termination of it after the last payment is made.

  • Topproperty office hours and contact
  • When are you open?

    Our office days are Monday to Friday. Full office hours are outlined at here. Please note that we are not open outside of these hours.

  • How do I get in contact with you?

    We are always available via email or via our website.


    General enquiries


    You can contact us via the online form here - please select the type of query you have. This will direct your query to the appropriate member of staff.


    Maintenance queries


    You can raise any maintenance queries via our online issue reporting tool here.


    By Post


    You can always write to us at the address specified here or at the bottom of the website.

  • Inclusive contracts
  • How will I know if I have overspent?

    If you have exceeded the set limit you will have to contribute towards the overspend.


    Your landlord will generally monitor the utility usage throughout the year. If there is an excess spend the landlord will generally let us know and we will inform you. If this is the case, you will need to contribute towards the cost. In some situations the landlord will notify you of overspend and give you the opportunity to reduce usage to bring the cost down for future months.

  • What are the inclusive limits?

    For inclusive houses there are set limits on usage. This is based on a per monthly cost and includes Gas and Electricity and Water. The use of Broadband or TV license is not included within the inclusive limit.


    As of March 2018 the limits are generally:


    3 beds: £120 per month.

    4 beds: £130 per month.

    5 beds: £140 per month.

    6 beds: £150 per month.

    7 beds: £160 per month.

    8 beds: £170 per month.

    9 beds: £180 per month.

    10 beds: £190 per month.


    For specific details please see your contracts.

  • Managing the heating

    There are some things you can do to help you to use the energy efficiently.



    •  Do set the heating to come on and go off once in the morning and once in the evening.
    Keep the temperature to a sensible and comfortable level on the boiler/thermostat


    •  Do not have the heating on 24/7 - use the timer on the boiler or thermostat with settings for your use of the house - eg, on for first few hours in the morning before you leave for uni and also in the evening.


    •  Do not have the heating on during the night. This is bad for your general health and comfort and ventilation of the house.


    •  Ventilate the house to manage humidity levels (to avoid condensation problems) but avoid having windows open full while the heating is on.


    •  Do not dry your clothes over the radiators as this will prevent the heat from warming the house and may also damage the plaster behind the radiators. It can also cause serious condensation for which you will have to pay to be remedied


    •  Under no circumstances use portable fan heaters unless authorised due to failed central heating (and as part of a short term solution while the heating system is repaired). These are expensive to run which may result in a utility overspend charge and present a genuine risk to property and life through fire.


    •  At all times we ask you to be mindful of the energy you are consuming and to use it responsibly.

  • Moving out of the house
  • What do I need to move out?

    To move out at the end of your tenancy, you will either a) give notice (professional lets) or b) move out at the end of the fixed term (student houses).


    •  You will need to clean the property to the standard it is when you moved in. We do not require the property is professionally cleaned (eg cleaned by a professional cleaning company), but it will need to be cleaned to a good standard.

    •  You will need to ensure you close down any utility accounts you have in your name.

    •  You will need to notify the council if you are a council tax payer and you are paying council tax and make sure the account is fully paid up.

    •  You will need to ensure the bedroom furniture is in the same location in the house as before the tenancy.

    •  Empty the bins in the house and ensure the rubbish is put out and the refuse bin returned to the property.

    •  You will need to return your keys to Topproperty Services.

  • Getting my deposit back
  • How do I get my deposit back?

    As part of our checkout process at the end of the tenancy we perform a closing inspection/checkout on the property.


    This includes any defects in the property for the landlords attention, as well as any areas where damage has occurred. We will note if it appears to be beyond normal wear and tear.


    The landlord will consider the report, and decide if any charges need to be made. For bills inclusive contracts the landlord will also look at energy consumption to ensure you have not exceeded your inclusive allowance.


    We will then seek your agreement for any charges to be deducted from the deposit.


    If agreement cannot be reached the deposit scheme used (either the custodial DPS or the insurance backed my|deposits) will have a dispute service that can be used, subject to both parties agreement.

  • Privacy
  • Data Protection

    We are registered with the ICO, registration number Z1712743.



    As part of carrying out our duties, we need to process personal data. For the majority of these uses we need use the Legitimate Interest reason.



    Use of data for tenants includes:



    Application Stage

    We may pass your data to the following people using the legitimate interest basis. This is to allow us to assess your suitability for a tenancy.

    •  Credit Reference agencies

    •  Agencies conducting Right to Rent checks.

    •  Former landlords

    •  The landlord of this property

    •  Current employer

    •  Fraud prevention agencies


    At the application stage we require you to agree to our use of data for this legitimate interest.
    Retention period for data captured during tenancy signups will be for 12 months from point of application if the application is not successful. Your data will be used for your tenancy if your application is successful and will be kept for up to 10 years to allow up to comply with our legal requirements.


    Active Tenancies

    Once you are an active tenant we will use your data under the legitimate interest basis which you will have granted consent for at application stage. This consent will be used going forward for the duration of the tenancy.

    During your tenancy we will use your data to manage your tenancy. The data may be used in the following ways:

    •  Passing of data to third parties such as credit reference agencies, previous landlords, etc.

    •  Passing of data to contractors for arranging works.

    •  Passing of data to the local authority to enable you to be correctly charged for council tax (and for student tenancies, to have an exemption applies).

    •  Use of data for marketing for houses from us.

    •  Passing of data to third parties so they can contact you to set up a broadband account (for non-inclusive houses).

    •  Passing of data to relevant agencies to allow the continual approval for right to rent.

    Retention of data for tenancies will be up to 10 years. This is to allow us to respond to post tenancy queries and to allow us to fulfil our legal obligations.


    Use of data for landlord clients includes:



    •  Processing data to enable us to market and let your property.

    •  Disclosure to HMRC

    •  Processing data to enable us to effectively manage your property.

    •  Passing of data to third parties in the execution of our services, including local authorities, utility companies etc.




    Third party marketing



    We will NEVER share personal data with external companies for marketing services to you unrelated to your tenancy.



    Marketing from us



    We may market services to you via mail providers such as MailChimp. For tenants this will in most cases be to offer houses to re-let or for new houses coming to market when your tenancy ends. For landlords it may be to keep you updated about our services. You can unsubscribe from this mailing list at any time however if you receive such marketing without an unsubscribe option you can contact us directly to be removed from our list. For these reasons we require your consent. In the majority of cases we will use the email contact provided when you registered online to view a property. If you were not asked for consent at that stage, or did not select to grant consent when asked, we will not use your information for marketing.



    Guarantors

    If you have applied to be a guarantor we will use the legitimate interest basis to manage your data.
    which you will have granted consent for at application stage. This consent will be used going forward for the duration of the tenancy you are acting as a guarantor for and for as long as your obligation as guarantor remains.

    The data may be used in the following ways:

    •  Passing of data to credit reference agencies.

    •  Passing of data to third parties for debt collection if such need arises.

    We will never use this data to market to you.



    Storage of personal data:



    We retain data for as long as necessary to carry out our duties. Tenancy Agreements and guarantor deeds will normally be kept for up to six years after your tenancy ends. Information about you may be kept for up to 10 years. Ancillary documents will be deleted and destroyed when no longer required and will vary depending on document type and use.

  • Email Disclaimer

    Our disclaimer is hosted online to allow emails to be shorter, saving on paper if printed.



    Emails sent from Topproperty Services and the information they contain may be privileged and/or confidential. It is for the intended addressee(s) only. The unauthorised use, disclosure or copying emails, or any information they contain, is prohibited and could, in certain circumstances, be a criminal offence. If you are not the intended recipient please email info@topproperty-services.com or reply to the email immediately. Internet Communications are not secure and therefore Topproperty Services does not communicate formally by email and does not accept legal liability for the contents of this message.



    Topproperty Services, Topproperty Lettings and Topproperty Sales and Lettings are the trading names of Topproperty Lettings Limited registered in England and Wales - company number 05820819

  • Cookie policy

    Use of cookies.



    We use cookies to allow search functionality on our websites as well as allowing you to book in viewing appointments and to reserve houses. These are needed for the correct operation of the website.



    Cookies may also be used to allow us to better track visitors to identify traffic sources (where you found us) as well as website visitor numbers and locations.

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More Tenant Resources

Your house welcome pack

This is the pack for all houses and should answer any questions you have once you've moved in

You're welcome!

Send us an email

Send a quick email using our online form.

Email us!

Pay online

Pay your rent here - 100% secure and convenient!

Pay online now!

Report a repair online

Quick and easy, report your maintenance issues here.

Submit your maintenance now!

Reserving a house? Here is our Student Guide

Everything you need to know about applying for a house!

Student guide here!

Guarantor apps

Complete your guarantor application here.

Complete the form now!

Apply for a house

Our online form takes you through the steps to a new house!

Apply now!

Tenancy Agreement

Download a sample copy of our standard tenancy terms, including guarantor pack.

Download now

Key pickup appointment

Book in to pick up keys for your new house (once contract is signed)

Book in now

Key return appointment

Book in to return your keys at the end of your tenancy

Book in now

Contract Sign appointment

Book in to sign your tenancy agreement

Book in now

Report a maintenance issue

Reporting Repairs

We are now using the FixFlo system for all repair reporting.  Please use the Report Repair button which will take you to our Fixflo site.

If you have any questions there is extensive help on our Fixflo site.  Please feel free to feed back any comments to us using our online email form.

 

Apply for a tenancy

Applying for a house

Locate the house you wish to apply for and click on “Apply for house”. All houses are ordered by house size.  We do show “Let Agreed” houses as your friends may have already started applying, or you may be replacing a group member in a house.

If you can’t find the house, do a search for the house via the Find A Property link above, then click on “Reserve this house now”.

Any problems, use the live chat and we’ll get back to you!

Guide for student tenants

Frequently Asked Questions
  • Applying for a tenancy
  • How do I book a viewing?

    You can book viewings in the following ways:

    1. Through the topproperty-services.com website. We list every single house on the website and properties are removed as soon as they are let, leading to an up to date list of houses. You can book either through the diary system, automatically entering the appointment, or by asking us for more information. We will then book you into a slot convenient to you.


    2. Via phoning us and booking in a viewing.

    Note: We always prefer appointments to be booked in online. You can add in the properties you most like, and at a time convenient to you. All available slots are shown, so you know someone will be available for that time. Once you book that slot, no-one else can.

  • How do I apply?

    Its easy!


    You can apply for a tenancy in the Apply for a Tenancy area of our website.


    The process is a basic process of submit tenancy details (including house you are applying for!) and making payment. This is all available on the Apply for a Tenancy area linked above.

  • What do you charge?

    We make an application fee charge of £80 (including VAT) per student tenant. This covers all processing of your application.


    There is also a payment of £200 per tenant for your tenancy deposit. In certain circumstances you may be asked to pay a slightly higher deposit of £300. This is often in the case of overseas tenants who cannot obtain a UK based guarantor.


    If you are reserving for an additional student year there is a refundable £50 reservation fee per tenant - this is refunded as soon as the paperwork for your renewal is completed. Application fees for renewal still apply but are discounted to £50 inc VAT.


    Please note that deposits are part refundable if the application is cancelled by you within 28 days of applying, but are non refundable if the application is not completed within 28 days and we or you cancel the application.

  • Do I need a guarantor?

    For student tenancies we always require guarantors.


    We are aware that in certain circumstances you may be unable to obtain one - this is for example overseas students. In this cases we may ask for six or more months rent upfront. However please speak to us and we will see what is most suitable for your circumstances.


    Guarantors need to be based in the UK (eg working or living in the UK) and meet income criteria. This is all detailed on your tenancy application pack.

  • What is the criteria for guarantors?

    For student houses we require a guarantor who is:


    • Resident in the United Kingdom

    • in employment

    • is a homeowner

    • and has a minimum gross annual income of £20,000 (subject to rent level being guaranteed). Higher rent level being guaranteed may require a higher income.


    The guarantor is someone who is willing to pay your rent if you are unable to. They should seek legal advice before entering into any guarantee. Copies of the tenancy agreement will be provided before you sign the guarantee document.

  • I've applied. What happens next?

    Once you have applied online and made your deposit and application fee payment we will draw up the guarantor and contract paperwork.


    The guarantor paperwork will be passed to you to enable you to get it completed by your guarantor.


    We will then credit check the guarantors and perform our checks to ensure they meet our criteria.


    Once that is done we will ask you to come to our office and sign the tenancy. In certain situations - for example if you are overseas - we will send the contracts out for electronic signing.

  • My rent isn't right on the contract!

    If your rent doesn't seem to work out on the contract, it's normally because you are working the monthly rent out based on a four week month.


    For example, £75 per week looks like it should be £300 per month (based on four weeks a month), but its actually closer to £325 per month.


    To work out the rent, multiply the weekly rent by 52 (weeks), then divide by 12 (months). Or, for a quicker way to do it, multiply the weekly rent by 4.333.

    If we have made a mistake please let us know so we can amend the contract.

  • Do you charge a retainer over summer?

    We charge a retainer which is equivalent to 50% of a normal full rent, for the months of July and August. Your first rental payment which will include this retainer will be due on the 1st July.



    Under very limited circumstances it may be possible to move in during the July/August period. This is fully subject to availability of the property and any scheduled refurbishment work and other circumstances. Full rent will be due from the date you move in.

  • What documents do I need to give you?

    For all student tenancies we require the following:

    Tenants:
    Proof of ID (driving license, passport, etc)

    Guarantor:
    Proof of ID (driving license, passport, etc)
    Proof of residence
    Proof of salary/benefits to cover affordability in case of default in rent payments

    Additionally, from 1st February 2016 we are legally required to prove you have a right to reside in the UK, either as a permanent right (most UK and EU nationals) or a limited right to reside.

    Full details are available on the government guidance here and here

  • Moving in to my house
  • When can I move in?

    Providing all paperwork has been returned for all members of your group, and contracts have been signed, we can schedule a move in date.

    Typically move ins are scheduled for the 1st September.



    Under very limited circumstances it may be possible for you to move in over the summer months - this is fully subject to the property being available and relies on factors that may be outside our control and as such we cannot guarantee the property is available for moving in over July/August.

  • Can I store my belongings in the property over summer?

    Due to security and insurance you cannot store belongings in the property over the vacant summer months. We have work carried out over the summer by contractors, often under direct instruction from our clients, and we cannot guarantee the safety of stored items, and the inadvertent disposal of items is a risk.

    We can recommend Yellow Box Storage on Edge Lane - available here.

  • Moving out of my house
  • What is the last date I can move out by?

    The last date you can move out is the 30th June.

    We often have groups moving in or moving belongings in on the 1st July, so need to know for sure that we will have the house back by this date.

    .

    We always issue a "Section 21" notice in April that notifies you of the move out date - this is to protect the landlords position and is nothing to worry about - it just informs you that the tenancy will end on the June 30th and you need to vacate on that day at the latest.

  • What else do I need to do?

    Before moving out you must return the property to it's move-in condition. There will be an allowance for fair wear and tear, however the property must be cleaned to the same standard it was when you moved in.

  • Getting my deposit back
  • How do I get my deposit back?

    As part of our checkout process at the end of the tenancy we perform a closing inspection/checkout on the property.


    This includes any defects in the property for the landlords attention, as well as any areas where damage has occurred. We will note if it appears to be beyond normal wear and tear.


    The landlord will consider the report, and decide if any charges need to be made. For bills inclusive contracts the landlord will also look at energy consumption to ensure you have not exceeded your inclusive allowance.


    We will then seek your agreement for any charges to be deducted from the deposit.


    If agreement cannot be reached the deposit scheme used (either the custodial DPS or the insurance backed my|deposits) will have a dispute service that can be used, subject to both parties agreement.

  • General questions
  • Are you accredited with the university?

    We are registered with Liverpool Student Homes.

    All properties under management are registered with Liverpool Student Homes. In the rare cases where a house is not it is usually because it is a new property under refurbishment and we are awaiting the property being signed off and certified for gas and electrical safety. This is generally only done at the end of refurbishment.

    We are happy to provide copies or gas and electrical certificates, as well as Energy Performance Certificates.

  • Are you registered with any official bodies?

    We are registered with TPO - The Property Ombudsman. This is a code of conduct that we have to follow. Thus gives you redress in cases where you feel you have to raise a complaint.


    We are also registered with Liverpool Student Homes as well as corporate members of the Residential Landlords Association.


    We treat our role as managing agents very seriously and continuously progress our staff with Continual Professional Development training and the owner of Topproperty Servides is a member of Liverpool Councils Landlord Advisiory Panel, helping Liverpool Council in raising the standards in private rented accommodation.

  • Is my deposit protected?

    Under the Housing Act 2004 all deposits paid for Assurred Shorthold Tenancy are required to be protected under a tenancy deposit scheme. At time of creation of the new legislation there were three deposit schemes. There are now a number more.


    We are members of the Deposit Protection Scheme. You can visit the DPS website here. Some properties have different deposit protection - my|deposits, which is also a prescribed deposit scheme.

    Your deposit will always be registered in one of these two schemes.


    As part of your application you will be given information about the use of the deposit. This is legally required and called "Prescribed Information".

  • How do I report repairs?

    We have an out of hours contact number for emergencies. We will give you this number when you sign the contract.


    Routine repairs are best reported via the online tenant area here. If you are unable to report repairs online please call us.


    We have a team of dedicated contractors who work on our properties full time. They can attend any maintenance issues as required once issues have been raised.

  • Privacy
  • Data Protection

    We are registered with the ICO, registration number Z1712743.



    As part of carrying out our duties, we need to process personal data. For the majority of these uses we need use the Legitimate Interest reason.



    Use of data for tenants includes:



    Application Stage

    We may pass your data to the following people using the legitimate interest basis. This is to allow us to assess your suitability for a tenancy.

    •  Credit Reference agencies

    •  Agencies conducting Right to Rent checks.

    •  Former landlords

    •  The landlord of this property

    •  Current employer

    •  Fraud prevention agencies


    At the application stage we require you to agree to our use of data for this legitimate interest.
    Retention period for data captured during tenancy signups will be for 12 months from point of application if the application is not successful. Your data will be used for your tenancy if your application is successful and will be kept for up to 10 years to allow up to comply with our legal requirements.


    Active Tenancies

    Once you are an active tenant we will use your data under the legitimate interest basis which you will have granted consent for at application stage. This consent will be used going forward for the duration of the tenancy.

    During your tenancy we will use your data to manage your tenancy. The data may be used in the following ways:

    •  Passing of data to third parties such as credit reference agencies, previous landlords, etc.

    •  Passing of data to contractors for arranging works.

    •  Passing of data to the local authority to enable you to be correctly charged for council tax (and for student tenancies, to have an exemption applies).

    •  Use of data for marketing for houses from us.

    •  Passing of data to third parties so they can contact you to set up a broadband account (for non-inclusive houses).

    •  Passing of data to relevant agencies to allow the continual approval for right to rent.

    Retention of data for tenancies will be up to 10 years. This is to allow us to respond to post tenancy queries and to allow us to fulfil our legal obligations.


    Use of data for landlord clients includes:



    •  Processing data to enable us to market and let your property.

    •  Disclosure to HMRC

    •  Processing data to enable us to effectively manage your property.

    •  Passing of data to third parties in the execution of our services, including local authorities, utility companies etc.




    Third party marketing



    We will NEVER share personal data with external companies for marketing services to you unrelated to your tenancy.



    Marketing from us



    We may market services to you via mail providers such as MailChimp. For tenants this will in most cases be to offer houses to re-let or for new houses coming to market when your tenancy ends. For landlords it may be to keep you updated about our services. You can unsubscribe from this mailing list at any time however if you receive such marketing without an unsubscribe option you can contact us directly to be removed from our list. For these reasons we require your consent. In the majority of cases we will use the email contact provided when you registered online to view a property. If you were not asked for consent at that stage, or did not select to grant consent when asked, we will not use your information for marketing.



    Guarantors

    If you have applied to be a guarantor we will use the legitimate interest basis to manage your data.
    which you will have granted consent for at application stage. This consent will be used going forward for the duration of the tenancy you are acting as a guarantor for and for as long as your obligation as guarantor remains.

    The data may be used in the following ways:

    •  Passing of data to credit reference agencies.

    •  Passing of data to third parties for debt collection if such need arises.

    We will never use this data to market to you.



    Storage of personal data:



    We retain data for as long as necessary to carry out our duties. Tenancy Agreements and guarantor deeds will normally be kept for up to six years after your tenancy ends. Information about you may be kept for up to 10 years. Ancillary documents will be deleted and destroyed when no longer required and will vary depending on document type and use.

  • Email Disclaimer

    Our disclaimer is hosted online to allow emails to be shorter, saving on paper if printed.



    Emails sent from Topproperty Services and the information they contain may be privileged and/or confidential. It is for the intended addressee(s) only. The unauthorised use, disclosure or copying emails, or any information they contain, is prohibited and could, in certain circumstances, be a criminal offence. If you are not the intended recipient please email info@topproperty-services.com or reply to the email immediately. Internet Communications are not secure and therefore Topproperty Services does not communicate formally by email and does not accept legal liability for the contents of this message.



    Topproperty Services, Topproperty Lettings and Topproperty Sales and Lettings are the trading names of Topproperty Lettings Limited registered in England and Wales - company number 05820819

  • Cookie policy

    Use of cookies.



    We use cookies to allow search functionality on our websites as well as allowing you to book in viewing appointments and to reserve houses. These are needed for the correct operation of the website.



    Cookies may also be used to allow us to better track visitors to identify traffic sources (where you found us) as well as website visitor numbers and locations.

  • Applying for a tenancy
  • How do I book a viewing?

    You can book viewings in the following ways:

    1. Through the topproperty-services.com website. We list every single house on the website and properties are removed as soon as they are let, leading to an up to date list of houses. You can book either through the diary system, automatically entering the appointment, or by asking us for more information. We will then book you into a slot convenient to you.


    2. Via phoning us and booking in a viewing.

    Note: We always prefer appointments to be booked in online. You can add in the properties you most like, and at a time convenient to you. All available slots are shown, so you know someone will be available for that time. Once you book that slot, no-one else can.

  • How do I apply?

    Its easy!


    You can apply for a tenancy in the Apply for a Tenancy area of our website.


    The process is a basic process of submit tenancy details (including house you are applying for!) and making payment. This is all available on the Apply for a Tenancy area linked above.

  • What do you charge?

    We make an application fee charge of £80 (including VAT) per student tenant. This covers all processing of your application.


    There is also a payment of £200 per tenant for your tenancy deposit. In certain circumstances you may be asked to pay a slightly higher deposit of £300. This is often in the case of overseas tenants who cannot obtain a UK based guarantor.


    If you are reserving for an additional student year there is a refundable £50 reservation fee per tenant - this is refunded as soon as the paperwork for your renewal is completed. Application fees for renewal still apply but are discounted to £50 inc VAT.


    Please note that deposits are part refundable if the application is cancelled by you within 28 days of applying, but are non refundable if the application is not completed within 28 days and we or you cancel the application.

  • Do I need a guarantor?

    For student tenancies we always require guarantors.


    We are aware that in certain circumstances you may be unable to obtain one - this is for example overseas students. In this cases we may ask for six or more months rent upfront. However please speak to us and we will see what is most suitable for your circumstances.


    Guarantors need to be based in the UK (eg working or living in the UK) and meet income criteria. This is all detailed on your tenancy application pack.

  • What is the criteria for guarantors?

    For student houses we require a guarantor who is:


    • Resident in the United Kingdom

    • in employment

    • is a homeowner

    • and has a minimum gross annual income of £20,000 (subject to rent level being guaranteed). Higher rent level being guaranteed may require a higher income.


    The guarantor is someone who is willing to pay your rent if you are unable to. They should seek legal advice before entering into any guarantee. Copies of the tenancy agreement will be provided before you sign the guarantee document.

  • I've applied. What happens next?

    Once you have applied online and made your deposit and application fee payment we will draw up the guarantor and contract paperwork.


    The guarantor paperwork will be passed to you to enable you to get it completed by your guarantor.


    We will then credit check the guarantors and perform our checks to ensure they meet our criteria.


    Once that is done we will ask you to come to our office and sign the tenancy. In certain situations - for example if you are overseas - we will send the contracts out for electronic signing.

  • My rent isn't right on the contract!

    If your rent doesn't seem to work out on the contract, it's normally because you are working the monthly rent out based on a four week month.


    For example, £75 per week looks like it should be £300 per month (based on four weeks a month), but its actually closer to £325 per month.


    To work out the rent, multiply the weekly rent by 52 (weeks), then divide by 12 (months). Or, for a quicker way to do it, multiply the weekly rent by 4.333.

    If we have made a mistake please let us know so we can amend the contract.

  • Do you charge a retainer over summer?

    We charge a retainer which is equivalent to 50% of a normal full rent, for the months of July and August. Your first rental payment which will include this retainer will be due on the 1st July.



    Under very limited circumstances it may be possible to move in during the July/August period. This is fully subject to availability of the property and any scheduled refurbishment work and other circumstances. Full rent will be due from the date you move in.

  • What documents do I need to give you?

    For all student tenancies we require the following:

    Tenants:
    Proof of ID (driving license, passport, etc)

    Guarantor:
    Proof of ID (driving license, passport, etc)
    Proof of residence
    Proof of salary/benefits to cover affordability in case of default in rent payments

    Additionally, from 1st February 2016 we are legally required to prove you have a right to reside in the UK, either as a permanent right (most UK and EU nationals) or a limited right to reside.

    Full details are available on the government guidance here and here

  • Moving in to my house
  • When can I move in?

    Providing all paperwork has been returned for all members of your group, and contracts have been signed, we can schedule a move in date.

    Typically move ins are scheduled for the 1st September.



    Under very limited circumstances it may be possible for you to move in over the summer months - this is fully subject to the property being available and relies on factors that may be outside our control and as such we cannot guarantee the property is available for moving in over July/August.

  • Can I store my belongings in the property over summer?

    Due to security and insurance you cannot store belongings in the property over the vacant summer months. We have work carried out over the summer by contractors, often under direct instruction from our clients, and we cannot guarantee the safety of stored items, and the inadvertent disposal of items is a risk.

    We can recommend Yellow Box Storage on Edge Lane - available here.

  • Moving out of my house
  • What is the last date I can move out by?

    The last date you can move out is the 30th June.

    We often have groups moving in or moving belongings in on the 1st July, so need to know for sure that we will have the house back by this date.

    .

    We always issue a "Section 21" notice in April that notifies you of the move out date - this is to protect the landlords position and is nothing to worry about - it just informs you that the tenancy will end on the June 30th and you need to vacate on that day at the latest.

  • What else do I need to do?

    Before moving out you must return the property to it's move-in condition. There will be an allowance for fair wear and tear, however the property must be cleaned to the same standard it was when you moved in.

  • Getting my deposit back
  • How do I get my deposit back?

    As part of our checkout process at the end of the tenancy we perform a closing inspection/checkout on the property.


    This includes any defects in the property for the landlords attention, as well as any areas where damage has occurred. We will note if it appears to be beyond normal wear and tear.


    The landlord will consider the report, and decide if any charges need to be made. For bills inclusive contracts the landlord will also look at energy consumption to ensure you have not exceeded your inclusive allowance.


    We will then seek your agreement for any charges to be deducted from the deposit.


    If agreement cannot be reached the deposit scheme used (either the custodial DPS or the insurance backed my|deposits) will have a dispute service that can be used, subject to both parties agreement.

  • General questions
  • Are you accredited with the university?

    We are registered with Liverpool Student Homes.

    All properties under management are registered with Liverpool Student Homes. In the rare cases where a house is not it is usually because it is a new property under refurbishment and we are awaiting the property being signed off and certified for gas and electrical safety. This is generally only done at the end of refurbishment.

    We are happy to provide copies or gas and electrical certificates, as well as Energy Performance Certificates.

  • Are you registered with any official bodies?

    We are registered with TPO - The Property Ombudsman. This is a code of conduct that we have to follow. Thus gives you redress in cases where you feel you have to raise a complaint.


    We are also registered with Liverpool Student Homes as well as corporate members of the Residential Landlords Association.


    We treat our role as managing agents very seriously and continuously progress our staff with Continual Professional Development training and the owner of Topproperty Servides is a member of Liverpool Councils Landlord Advisiory Panel, helping Liverpool Council in raising the standards in private rented accommodation.

  • Is my deposit protected?

    Under the Housing Act 2004 all deposits paid for Assurred Shorthold Tenancy are required to be protected under a tenancy deposit scheme. At time of creation of the new legislation there were three deposit schemes. There are now a number more.


    We are members of the Deposit Protection Scheme. You can visit the DPS website here. Some properties have different deposit protection - my|deposits, which is also a prescribed deposit scheme.

    Your deposit will always be registered in one of these two schemes.


    As part of your application you will be given information about the use of the deposit. This is legally required and called "Prescribed Information".

  • How do I report repairs?

    We have an out of hours contact number for emergencies. We will give you this number when you sign the contract.


    Routine repairs are best reported via the online tenant area here. If you are unable to report repairs online please call us.


    We have a team of dedicated contractors who work on our properties full time. They can attend any maintenance issues as required once issues have been raised.

  • Privacy
  • Data Protection

    We are registered with the ICO, registration number Z1712743.



    As part of carrying out our duties, we need to process personal data. For the majority of these uses we need use the Legitimate Interest reason.



    Use of data for tenants includes:



    Application Stage

    We may pass your data to the following people using the legitimate interest basis. This is to allow us to assess your suitability for a tenancy.

    •  Credit Reference agencies

    •  Agencies conducting Right to Rent checks.

    •  Former landlords

    •  The landlord of this property

    •  Current employer

    •  Fraud prevention agencies


    At the application stage we require you to agree to our use of data for this legitimate interest.
    Retention period for data captured during tenancy signups will be for 12 months from point of application if the application is not successful. Your data will be used for your tenancy if your application is successful and will be kept for up to 10 years to allow up to comply with our legal requirements.


    Active Tenancies

    Once you are an active tenant we will use your data under the legitimate interest basis which you will have granted consent for at application stage. This consent will be used going forward for the duration of the tenancy.

    During your tenancy we will use your data to manage your tenancy. The data may be used in the following ways:

    •  Passing of data to third parties such as credit reference agencies, previous landlords, etc.

    •  Passing of data to contractors for arranging works.

    •  Passing of data to the local authority to enable you to be correctly charged for council tax (and for student tenancies, to have an exemption applies).

    •  Use of data for marketing for houses from us.

    •  Passing of data to third parties so they can contact you to set up a broadband account (for non-inclusive houses).

    •  Passing of data to relevant agencies to allow the continual approval for right to rent.

    Retention of data for tenancies will be up to 10 years. This is to allow us to respond to post tenancy queries and to allow us to fulfil our legal obligations.


    Use of data for landlord clients includes:



    •  Processing data to enable us to market and let your property.

    •  Disclosure to HMRC

    •  Processing data to enable us to effectively manage your property.

    •  Passing of data to third parties in the execution of our services, including local authorities, utility companies etc.




    Third party marketing



    We will NEVER share personal data with external companies for marketing services to you unrelated to your tenancy.



    Marketing from us



    We may market services to you via mail providers such as MailChimp. For tenants this will in most cases be to offer houses to re-let or for new houses coming to market when your tenancy ends. For landlords it may be to keep you updated about our services. You can unsubscribe from this mailing list at any time however if you receive such marketing without an unsubscribe option you can contact us directly to be removed from our list. For these reasons we require your consent. In the majority of cases we will use the email contact provided when you registered online to view a property. If you were not asked for consent at that stage, or did not select to grant consent when asked, we will not use your information for marketing.



    Guarantors

    If you have applied to be a guarantor we will use the legitimate interest basis to manage your data.
    which you will have granted consent for at application stage. This consent will be used going forward for the duration of the tenancy you are acting as a guarantor for and for as long as your obligation as guarantor remains.

    The data may be used in the following ways:

    •  Passing of data to credit reference agencies.

    •  Passing of data to third parties for debt collection if such need arises.

    We will never use this data to market to you.



    Storage of personal data:



    We retain data for as long as necessary to carry out our duties. Tenancy Agreements and guarantor deeds will normally be kept for up to six years after your tenancy ends. Information about you may be kept for up to 10 years. Ancillary documents will be deleted and destroyed when no longer required and will vary depending on document type and use.

  • Email Disclaimer

    Our disclaimer is hosted online to allow emails to be shorter, saving on paper if printed.



    Emails sent from Topproperty Services and the information they contain may be privileged and/or confidential. It is for the intended addressee(s) only. The unauthorised use, disclosure or copying emails, or any information they contain, is prohibited and could, in certain circumstances, be a criminal offence. If you are not the intended recipient please email info@topproperty-services.com or reply to the email immediately. Internet Communications are not secure and therefore Topproperty Services does not communicate formally by email and does not accept legal liability for the contents of this message.



    Topproperty Services, Topproperty Lettings and Topproperty Sales and Lettings are the trading names of Topproperty Lettings Limited registered in England and Wales - company number 05820819

  • Cookie policy

    Use of cookies.



    We use cookies to allow search functionality on our websites as well as allowing you to book in viewing appointments and to reserve houses. These are needed for the correct operation of the website.



    Cookies may also be used to allow us to better track visitors to identify traffic sources (where you found us) as well as website visitor numbers and locations.