Topproperty Services are a full service student and residential managing agency. We manage a large portfolio of property across Merseyside.



We were started by two property investors - Simon Topple and Gillian Saunders - in 2006 and have built a team of skilled members of staff with a wide range of experience in managing student and family homes.



We remain committed to the ever changing student market and continually invest in bringing fresh ideas to our business. This helps us lead the way in the way we operate in a rapidly changing marketplace.

We are located in the Wavertree, on Picton Road. Our office address is:



Topproperty Services

337 Smithdown Road

Wavertree

Liverpool

L15 3JJ

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Topproperty Services are open Monday to Friday, 10am to 5pm. We also have an online chat facility that is open subject to availability.



We believe in providing the BEST SERVICE POSSIBLE in managing property. The services are tailored depending on which market your property is for. These services are outlined below.

All student properties are registered with Liverpool Student Homes, as well as Liverpool Councils CITYWIDE LANDLORD ACCREDITIATION SCHEME (CLASS).



The LSH registration allows us to utilise advertising within the student body, and supporting LSH in this way is key to our continued success.



Additionally, we are corporate members of the Residential Landlords Association, as well as belong to the TPOS – The Property Ombudsman Scheme. If you have reason to make a complaint we agree to be bound to the terms of TPOS.



Additionally, the owners of Topproperty Services are active in promoting the best interests of Liverpool Landlords, including membership of the Landlords Advisory Panel for Liverpool City Council.

When to buy is a key question, however we recommend purchasing a property with a fully renovated hand over date around January/February.



We can carry out viewings and let properties that are undergoing refurbishment – subject to a site health and safety inspection and approval from the responsible contractor on site – however the later you leave the refurbishment the more difficult a let gets.



We therefore recommend that any properties purchased and refurbished are handed over in a “ready” state at the end of May at the absolute latest.



The where is the harder question but the key areas for letting are city centre and surrounding areas.



Please let us know if you are an investor looking to build or add to your portfolio – we can offer specialist advice and an agents AND landlords perspective on where to buy. We can assist with the buying process and help you make the best choice for you.

Our student management service includes the following:



• Initial rental appraisal and Fire Risk Assessment.

• Registering deposits with the Deposit protection Service.

• Deposit Negotiation.

• Regular inspections to check on property condition and use.

• Dealing with council tax exemptions.

• Property registration with student accreditation bodies.

• Rent Collection

• Notifying utility companies of move ins and move outs

• Deposit negotiation on checkout.

• 24 Emergency Contact number provided

• Management of maintenance issues.

• Detailed check out of property to enable effective deposit negotiation.

• Deposit protection to comply with Housing Act 2004

• Deposit negotiation and administration of disbursements.

• Assistance with completing HMO licensing.



Details of our rates is available here.

Student tenancies almost always start on the 1st July each year. They run for a contracted period of twelve months, so end on the 30th June each year.

You can expect eleven months rent over a twelve month period - from the 1st July to the 30th June, with half rent for July and August.


Some properties will attract full rent over July and August depending on if tenants move in before the 1st September.

Virtually all student properties in Liverpool include utility bills. We recommend that you include bills with your properties, e.g., Gas, Electricity and Water.

Including broadband with WIFI is now seen as a standard feature for student houses.



We recommend you install broadband to any properties you rent out.



We have partnered with Virgin and will refer any tenants to Virgin if the property is not including broadband, however we are happy to arrange a quote for broadband services on your behalf.

We are aware of the cost to landlords for providing utility services within a tenancy agreement. We set a usage rate on a per-property basis, typically starting at £120 for a three bed house and increasing depending on house size.



This amount is subject to change and is regularly reviewed by us.

We can help you with managing their utility usage in the following ways:



1. We take meter readings on a regular basis. There will be a reading when tenants move in, mid term readings on a quarterly basis, and exit meter readings when tenants move out. We provide these meter readings to you via email shortly after the inspections are carried out.



2. If you notice an overspend, we will pass on your concerns to the tenants and ask them to ensure they do not use heating to excess and are heating the house correctly. We will help you monitor this until the end of the tenancy – if at the end they are still in an excess usage state we will assist you in claiming any overspend back against the tenants deposit.



If the overspend is likely to exceed the deposit we can assist you in charging for the overspend. There will be a charge for collecting any overspend on your behalf at the mid-term point.

All student tenants require guarantors.



In cases where this is not possible (often overseas tenants do not have anyone who can stand as guarantor) we will accept a higher deposit and a larger sum of rent up front, to minimise risk.



This is subject to your agreement and is assessed on a case by case basis. Providing a larger deposit as an alternative to providing a guarantor (in cases where a guarantor could be available) would not be acceptable.

Yes. Liverpool City Council has introduced licensing for all properties from April 2015.



We can assist with the compliance and administration required for licensing, including the full application process. To advertise your property we will need confirmation (if tenanted) that you have applied for the license. We will apply for licensing on behalf of all owners for fully managed properties, unless we agree with you not to. We would require confirmation that you have applied for the license in that case.

We require the following for all properties under management:



• Electrical Condition Report or Periodic Inspection Report

• PAT test for all portable appliances (including fixed items with a plug and flex)

• Landlords Gas Safety Certificate (CP12)

• Energy Performance Certificate (EPC)



For student properties we also undertake a Fire Risk Assessment at point of instruction. This is a legal requirement under the Regulatory Reform (Fire Safety) Order 2006 and the Housing Act 2004 - we undertake Fire Risk Assessments to ensure your property meets the legal requirements.

If the property is leasehold you should obtain the consent of the freehold/head
lessor prior to letting. If the property is subject to a mortgage you must obtain the consent of your lender prior to any letting.



In instructing us you are confirming that consent to lease has been obtained
and it is your responsibility to notify us of any particular requirements your mortgage company may have.

When considering offering your property to let it is important to remember
that insurance cover should be maintained throughout the letting period
including buildings and contents cover (where applicable).



Where yourproperty and contents insurance are currently covered under an existing
policy it is important to notify your insurers and advise us of any conditions
which they are seeking to place on their consent inorder to maintain a
satisfactory level of cover.



Any insurance should also include an element of Public Liability cover.

Yes. You will need to notify HMRC that you are earning money from rental properties and file a tax return reporting your income.



If you are based overseas (eg, you do not live in the UK) you will have to have tax deducted at source (eg by us) or apply for an exemption under the HMRC Non Residents Landlords Scheme. Details are available online.

We are registered with the ICO, registration number Z1712743.



As part of carrying out our duties, we need to process personal data. For the majority of these uses we need use the Legitimate Interest reason.



Use of data for tenants includes:



Application Stage

We may pass your data to the following people using the legitimate interest basis. This is to allow us to assess your suitability for a tenancy.

•  Credit Reference agencies

•  Agencies conducting Right to Rent checks.

•  Former landlords

•  The landlord of this property

•  Current employer

•  Fraud prevention agencies


At the application stage we require you to agree to our use of data for this legitimate interest.
Retention period for data captured during tenancy signups will be for 12 months from point of application if the application is not successful. Your data will be used for your tenancy if your application is successful and will be kept for up to 10 years to allow up to comply with our legal requirements.


Active Tenancies

Once you are an active tenant we will use your data under the legitimate interest basis which you will have granted consent for at application stage. This consent will be used going forward for the duration of the tenancy.

During your tenancy we will use your data to manage your tenancy. The data may be used in the following ways:

•  Passing of data to third parties such as credit reference agencies, previous landlords, etc.

•  Passing of data to contractors for arranging works.

•  Passing of data to the local authority to enable you to be correctly charged for council tax (and for student tenancies, to have an exemption applies).

•  Use of data for marketing for houses from us.

•  Passing of data to third parties so they can contact you to set up a broadband account (for non-inclusive houses).

•  Passing of data to relevant agencies to allow the continual approval for right to rent.

Retention of data for tenancies will be up to 10 years. This is to allow us to respond to post tenancy queries and to allow us to fulfil our legal obligations.


Use of data for landlord clients includes:



•  Processing data to enable us to market and let your property.

•  Disclosure to HMRC

•  Processing data to enable us to effectively manage your property.

•  Passing of data to third parties in the execution of our services, including local authorities, utility companies etc.




Third party marketing



We will NEVER share personal data with external companies for marketing services to you unrelated to your tenancy.



Marketing from us



We may market services to you via mail providers such as MailChimp. For tenants this will in most cases be to offer houses to re-let or for new houses coming to market when your tenancy ends. For landlords it may be to keep you updated about our services. You can unsubscribe from this mailing list at any time however if you receive such marketing without an unsubscribe option you can contact us directly to be removed from our list. For these reasons we require your consent. In the majority of cases we will use the email contact provided when you registered online to view a property. If you were not asked for consent at that stage, or did not select to grant consent when asked, we will not use your information for marketing.



Guarantors

If you have applied to be a guarantor we will use the legitimate interest basis to manage your data.
which you will have granted consent for at application stage. This consent will be used going forward for the duration of the tenancy you are acting as a guarantor for and for as long as your obligation as guarantor remains.

The data may be used in the following ways:

•  Passing of data to credit reference agencies.

•  Passing of data to third parties for debt collection if such need arises.

We will never use this data to market to you.



Storage of personal data:



We retain data for as long as necessary to carry out our duties. Tenancy Agreements and guarantor deeds will normally be kept for up to six years after your tenancy ends. Information about you may be kept for up to 10 years. Ancillary documents will be deleted and destroyed when no longer required and will vary depending on document type and use.

Our disclaimer is hosted online to allow emails to be shorter, saving on paper if printed.



Emails sent from Topproperty Services and the information they contain may be privileged and/or confidential. It is for the intended addressee(s) only. The unauthorised use, disclosure or copying emails, or any information they contain, is prohibited and could, in certain circumstances, be a criminal offence. If you are not the intended recipient please email info@topproperty-services.com or reply to the email immediately. Internet Communications are not secure and therefore Topproperty Services does not communicate formally by email and does not accept legal liability for the contents of this message.



Topproperty Services, Topproperty Lettings and Topproperty Sales and Lettings are the trading names of Topproperty Lettings Limited registered in England and Wales - company number 05820819

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