Tenant and Landlord logon FAQ

  • Accounts
  • How do I add an account?

    1. Vist the tenant area above or via here

    2. Go to the section Would you like to create an account?

    3. Type in your email address, along with your forename and surname. Click on the down arrow under the arrow and pick the appropriate item.

    4. Click create account

    You will then be issued with a message that tells you the password will be sent to you via an email.
    Once the email arrives you can login under the section Existing User Login.

  • I've forgotten my password

    1. Click Tenant Area above or here

    2. Locate the "Forgotten your password" area.

    3. Enter your email address and click "Reset Password".

    A link will be emailed to you, allowing you to reset your password and logon.

  • How do I logon

    1. Click Tenant Area above or here

    2. Enter your registered email address and password.

    3. Click Login.

  • Tenant Area
  • What can I do online?

    Once you click on View the Tenant Account you are given a number of options:

    1. View Notes

    2. View Maintenance

    3. Add a Maintenance Issue

    4. Open Inventory

    5. Closing Inspection

    6. Bond Deposit

    Under View Notes you can see all the emails and text messages that Topproperty have sent you.

    Under View Maintenance you can see the date, status and description of the maintenance issues you have raised.

    Under Add a Maintenance Issue you can click on the Add Maintenance Issue button and follow the screen prompts. The system will ask if you are happy for our engineer to use a key - Click Yes. Do not forget to submit your issue.

    Under Open Inventory you will see a message that says “Not currently available”. This is because the inventory is performed by an outside company.

    Under Closing Inspection you will see the details of a closing inspection taken at the end of a tenancy. You can choose to download the Closing Inspection once one has been uploaded.

    Under Bond Deposit you will see that the deposit information is not currently available. This is because the deposit for the tenancy you are in was not loaded into the Topproperty system as the application process was not brought into the new software until December 2013 and your tenancy started before then.

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