Our new phone system has arrived!

We now have upgraded to a new phone system (essentially the same backbone as the old system, but with some really handy extras.

This is set to massively improve how we can communicate with people.

What can it do?

Rather than being asked to pick from options, some of which might not be an exact match for what you need, or put you through the right person, you can now tell our AI assistant what you need.  You can ask it to send a message to a member of staff – asking them to call you for example, tenants can confirm property viewings, and can cancel  property viewings.  If tenants need to know how to report a repair, they can ask for a link to our online system.  They can even get specific property details over the phone such as if a house includes a washer/dryer and includes bills, and we will send a link automatically to the house they are interested in.

If it is an out of hours emergency they can let us know and it’ll message us immediately.  If it is a locksmith it’ll even give them contact details for our out of hours contractor.   As time goes on we will add functionality into this, including asking for an update on your tenancy applications, directly booking in viewings via the phone (no form to fill out!) and further improvements.    This functionality is largely integrated into our online chat on the website as well, and it can answer all kinds of questions eg about utility allowances etc.

Let us know how you get on!  We take all feedback on board so don’t feel shy about telling us how you get on with it!