Your Tenancy Welcome Pack

  • Welcome to your Topproperty Student Homes house!
  • You've made it! Welcome!

    We hope you will enjoy your time in one of our student houses and that your stay will be successful here in Liverpool.



    Please take some time to browse through these Q&As - there is useful information here that'll help you understand your responsibilities as tenants and will make your stay with us a happy one.



    There is some additional information on the student guide.

  • Do Topproperty charge anything?
  • What do we charge?

    While you are renting from us there may be some charges. These are generally charged when you have been in default in some way; losing your keys (necessitating new keys) and rental payments are the main ones.



    Please note that our charges are compliant with the Tenant Fees Act 2019.


    Charge for replacement of keys: As per cost of key and reasonable costs for time to get cut.


    •  Key deposit for borrowing an office set of keys to have them cut (refundable, acting as a holding deposit to ensure our office keys are returned) : £50



    Change of locks



    •  Individual Room: As per direct cost of key and locks and reasonable costs for our time to arrange.


    •  Front or Rear door: As per cost of key and reasonable costs for time to get cut. Please note that reasonable costs may reflect time to get all keys cut and distribute keys to all tenants.



    •  Out of hours callout to property to unlock house/room for you (lost keys out of hours/weekends): As per contractors invoice, settled with contractor directly (normally, but not guaranteed to be, £90 for a weekend/night callout).



    Interest


    •  3% above the Bank of England base rate for the period the rent is overdue.

    •  Rent arrears requiring legal action against tenants/guarantors for recovery: Subject to tenancy agreement being signed prior to 1st June 2019; Solicitors legal fees, any court fees, and interest at the statutory amount of 8%. For tenancy agreements entered into after 1st June 2019, subject to court decision on fees and interest.


    Rent charges


    •  Cash : Not Accepted (we operate a cashless office and do not have facilities for holding cash).

    •  Debit cards: no charge

    •  Credit cards: not accepted

    •  Cheques: not accepted


    Professional tenancy renewal


    •  Tenancy Renewals from 1st June 2019 are at a cost to the landlord. They will only be entered into on the request of the tenant if the landlord agrees to this charge.


    Note: We allow all tenancies to roll on to a periodic tenancy (contractural periodic). If you request a new tenancy agreement we will seek the agreement of the landlord. If the landlord requests a tenancy renewal this will be done at no cost to you.

  • Security and Insurance
  • Do I need insurance?

    Yes! While there is no legal obligation to insure your belongings, while you are resident there is no insurance for your contents provided by the us landlord.


    We can recommend Endsleigh insurance. We strongly recommend you take out insurance while you are renting.

    The property and the landlords contents will normally be insured by the landlord.

  • What do I need to do to ensure security

    Please adhere to the points below to reduce your chances of being a victim of burglary. Any other security measures that you can think of should be put into practice. Do not underestimate the importance of these procedures as they could prevent you from becoming a victim.



    •  Close and lock (where possible) all windows when there is nobody in the house and the property is empty. From our experience windows left open is the number one entry point for burglaries in shared houses.


    •  Set the intruder alarm when leaving the property empty.


    •  If bedrooms have locks, lock your door with your individual room key.


    •  Lock front door and check back door is locked before leaving. Do not rely on the night latch (sliding bolt lock) and do not rely on just closing the door - even if it appears secure, on the majority of doors, without the handle being turned and key turned in the lock to engage the lock it will not be secure.


    •  Hide valuables (laptops, tablets) or take them with you when you go away.


    •  Report anything suspicious to the police immediately.


    •  Consider leaving a light on if the property is going to be empty for more than one consecutive evening. Do not leave the television running.


    •  If you are leaving the property for more than 14 days contact TopProperty Lettings to inform them that the property will be empty and when you intend to return.

  • Rental payments
  • How do I pay rent?

    We accept payment by standing order, and direct bank transfer. Due to insurance limitations we are unable to take cash.


    Paying by bank transfer


    You can make payment by bank transfer to us direct - our account details are:


    Account name: Topproperty Lettings Ltd

    Account: 48805823

    Sort code: 60-01-11

    Reference: House address and surname


    Paying by standing order


    You can set up your standing order with your bank using the above details. You can also ask us for a standing order form that you can send to your bank. This remains under your control and you must take responsibility for the setup and maintenance of the standing order, including termination of it after the last payment is made. This differs from a direct debit that we control.

  • Topproperty office hours and contact
  • When are you open?

    Our office days are Monday to Friday. Full office hours are outlined at here. Please note that we are not open outside of these hours.

  • How do I get in contact with you?

    We are always available via email or via our website.


    General enquiries


    You can contact us via the online form here - please select the type of query you have. This will direct your query to the appropriate member of staff.


    Maintenance queries


    You can raise any maintenance queries via our online issue reporting tool here.


    By Post


    You can always write to us at the address specified here or at the bottom of the website.

  • Inclusive contracts
  • How will I know if I have overspent?

    If you have exceeded the set limit you will have to contribute towards the overspend.


    Your landlord will generally monitor the utility usage throughout the year. If there is an excess spend the landlord will generally let us know and we will inform you. If this is the case, you will need to contribute towards the cost. In some situations the landlord will notify you of overspend and give you the opportunity to reduce usage to bring the cost down for future months.

  • What are the inclusive limits?

    For inclusive houses there are set limits on usage. This is based on a per monthly cost and includes Gas and Electricity and Water. The use of Broadband or TV license is not included within the inclusive limit.


    As of August 2022 the limits are generally:


    Studio: £100

    2 bed: £120 (note that very few two beds are inclusive)

    3 bed: £130

    4 bed: £143

    5 bed: £156

    6 bed: £169

    7 bed: £182

    8 bed: £195

    9 bed: £208

    10 bed: £260

    Note that some contracts may be on our lower allowances as follows:


    3 beds: £120 per month.

    4 beds: £130 per month.

    5 beds: £140 per month.

    6 beds: £150 per month.

    7 beds: £160 per month.

    8 beds: £170 per month.

    9 beds: £180 per month.

    10 beds: £190 per month.

    For specific details please see your contracts.

  • Managing the heating

    There are some things you can do to help you to use the energy efficiently.



    •  Do set the heating to come on and go off once in the morning and once in the evening.
    Keep the temperature to a sensible and comfortable level on the boiler/thermostat


    •  Do not have the heating on 24/7 - use the timer on the boiler or thermostat with settings for your use of the house - eg, on for first few hours in the morning before you leave for uni and also in the evening.


    •  Do not have the heating on during the night. This is bad for your general health and comfort and ventilation of the house.


    •  Ventilate the house to manage humidity levels (to avoid condensation problems) but avoid having windows open full while the heating is on.


    •  Do not dry your clothes over the radiators as this will prevent the heat from warming the house and may also damage the plaster behind the radiators. It can also cause serious condensation for which you will have to pay to be remedied


    •  Under no circumstances use portable fan heaters unless authorised due to failed central heating (and as part of a short term solution while the heating system is repaired). These are expensive to run which may result in a utility overspend charge and present a genuine risk to property and life through fire.


    •  At all times we ask you to be mindful of the energy you are consuming and to use it responsibly.

  • Moving out of the house
  • What do I need to move out?

    To move out at the end of your tenancy, you will either a) give notice (professional lets) or b) move out at the end of the fixed term (student houses).

    •  You will need to clean the property to the standard it is when you moved in. We do not require the property is professionally cleaned (eg cleaned by a professional cleaning company), but it will need to be cleaned to a good standard.  We have a tenant's guide to cleaning here:  here
    •  You will need to ensure you close down any utility accounts you have in your name.
    •  You will need to notify the council if you are a council tax payer and you are paying council tax and make sure the account is fully paid up.
    •  You will need to ensure the bedroom furniture is in the same location in the house as before the tenancy.
    •  Empty the bins in the house and ensure the rubbish is put out and the refuse bin returned to the property.
    •  You will need to return your keys to Topproperty Services.

  • Getting my deposit back
  • How do I get my deposit back?

    As part of our checkout process at the end of the tenancy we perform a closing inspection/checkout on the property.


    This includes any defects in the property for the landlords attention, as well as any areas where damage has occurred. We will note if it appears to be beyond normal wear and tear.


    The landlord will consider the report, and decide if any charges need to be made. For bills inclusive contracts the landlord will also look at energy consumption to ensure you have not exceeded your inclusive allowance.


    We will then seek your agreement for any charges to be deducted from the deposit.


    If agreement cannot be reached the deposit scheme used (either the custodial DPS or the insurance backed my|deposits) will have a dispute service that can be used, subject to both parties agreement.

  • Privacy
  • Data Protection

    We are registered with the ICO, registration number Z1712743.

    As part of carrying out our duties, we need to process personal data. For the majority of these uses we need use the Legitimate Interest reason.

    Use of data for tenants includes:

    Application Stage
    We may pass your data to the following people using the legitimate interest basis. This is to allow us to assess your suitability for a tenancy.
    •  Credit Reference agencies
    •  Agencies conducting Right to Rent checks.
    •  Former landlords
    •  The landlord of this property
    •  Current employer
    •  Fraud prevention agencies

    At the application stage we require you to agree to our use of data for this legitimate interest.
    As part of your application we ask the lead tenant to provide contact details for your co-tenants if the lead tenant is part of a group. We will use this information to send texts with links to the house being applied for, and may use it to call others in the group.
    Retention period for data captured during tenancy signups will be for 12 months from point of application if the application is not successful. Your data will be used for your tenancy if your application is successful and will be kept for up to 10 years to allow up to comply with our legal requirements.

    Active Tenancies
    Once you are an active tenant we will use your data under the legitimate interest basis which you will have granted consent for at application stage. This consent will be used going forward for the duration of the tenancy.
    During your tenancy we will use your data to manage your tenancy. The data may be used in the following ways:
    •  Passing of data to third parties such as credit reference agencies, previous landlords, etc.
    •  Passing of data to contractors for arranging works.
    •  Passing of data to the local authority to enable you to be correctly charged for council tax (and for student tenancies, to have an exemption applies).
    •  Use of data for marketing for houses from us.
    •  Passing of data to third parties so they can contact you to set up a broadband account (for non-inclusive houses).
    •  Passing of data to relevant agencies to allow the continual approval for right to rent.
    Retention of data for tenancies will be up to 10 years. This is to allow us to respond to post tenancy queries and to allow us to fulfil our legal obligations.

    Please note that in tenancies with more than one tenant you will have a joint obligation to pay rent and an individual (or number of tenants) not paying rent may have an impact on other tenants in the property because of this joint and several obligation.  We may discuss rent arrears with all members of a tenancy as all members have a right to know of rent arrears and the potential impact on them.

    Use of data for landlord clients includes:

    •  Processing data to enable us to market and let your property.
    •  Disclosure to HMRC
    •  Processing data to enable us to effectively manage your property.
    •  Passing of data to third parties in the execution of our services, including local authorities, utility companies etc.

    Third party marketing

    We will NEVER share personal data with external companies for marketing services to you unrelated to your tenancy.

    Marketing from us

    We may market services to you via mail providers such as MailChimp. For tenants this will in most cases be to offer houses to re-let or for new houses coming to market when your tenancy ends. For landlords it may be to keep you updated about our services. You can unsubscribe from this mailing list at any time however if you receive such marketing without an unsubscribe option you can contact us directly to be removed from our list. For these reasons we require your consent. In the majority of cases we will use the email contact provided when you registered online to view a property. If you were not asked for consent at that stage, or did not select to grant consent when asked, we will not use your information for marketing.

    Guarantors
    If you have applied to be a guarantor we will use the legitimate interest basis to manage your data.
    which you will have granted consent for at application stage. This consent will be used going forward for the duration of the tenancy you are acting as a guarantor for and for as long as your obligation as guarantor remains.
    The data may be used in the following ways:
    •  Passing of data to credit reference agencies.
    •  Passing of data to third parties for debt collection if such need arises.
    We will never use this data to market to you.

    Storage of personal data:

    We retain data for as long as necessary to carry out our duties. Tenancy Agreements and guarantor deeds will normally be kept for up to six years after your tenancy ends. Information about you may be kept for up to 10 years. Ancillary documents will be deleted and destroyed when no longer required and will vary depending on document type and use.

    Coronavirus update
    We have started to collect data for viewings that come under Special Category Data. This is to safeguard our viewers and tenants for viewings and house visits. This is handled under the basis Group Public Interest. This is restricted to use to office staff when booking in visits and determining the risk of visits to properties. The retention policy for this information is secure deletion of records once the Coronovirus emergency ends as this information will no longer be needed.

  • Email Disclaimer

    Our disclaimer is hosted online to allow emails to be shorter, saving on paper if printed.



    Emails sent from Topproperty Services and the information they contain may be privileged and/or confidential. It is for the intended addressee(s) only. The unauthorised use, disclosure or copying emails, or any information they contain, is prohibited and could, in certain circumstances, be a criminal offence. If you are not the intended recipient please email info@topproperty-services.com or reply to the email immediately. Internet Communications are not secure and therefore Topproperty Services does not communicate formally by email and does not accept legal liability for the contents of this message.



    Topproperty Services, Topproperty Lettings and Topproperty Sales and Lettings are the trading names of Topproperty Lettings Limited registered in England and Wales - company number 05820819

  • Cookie policy

    Use of cookies.



    We use cookies to allow search functionality on our websites as well as allowing you to book in viewing appointments and to reserve houses. These are needed for the correct operation of the website.



    Cookies may also be used to allow us to better track visitors to identify traffic sources (where you found us) as well as website visitor numbers and locations.

  • Welcome to your Topproperty Student Homes house!
  • You've made it! Welcome!

    We hope you will enjoy your time in one of our student houses and that your stay will be successful here in Liverpool.



    Please take some time to browse through these Q&As - there is useful information here that'll help you understand your responsibilities as tenants and will make your stay with us a happy one.



    There is some additional information on the student guide.

  • Do Topproperty charge anything?
  • What do we charge?

    While you are renting from us there may be some charges. These are generally charged when you have been in default in some way; losing your keys (necessitating new keys) and rental payments are the main ones.



    Please note that our charges are compliant with the Tenant Fees Act 2019.


    Charge for replacement of keys: As per cost of key and reasonable costs for time to get cut.


    •  Key deposit for borrowing an office set of keys to have them cut (refundable, acting as a holding deposit to ensure our office keys are returned) : £50



    Change of locks



    •  Individual Room: As per direct cost of key and locks and reasonable costs for our time to arrange.


    •  Front or Rear door: As per cost of key and reasonable costs for time to get cut. Please note that reasonable costs may reflect time to get all keys cut and distribute keys to all tenants.



    •  Out of hours callout to property to unlock house/room for you (lost keys out of hours/weekends): As per contractors invoice, settled with contractor directly (normally, but not guaranteed to be, £90 for a weekend/night callout).



    Interest


    •  3% above the Bank of England base rate for the period the rent is overdue.

    •  Rent arrears requiring legal action against tenants/guarantors for recovery: Subject to tenancy agreement being signed prior to 1st June 2019; Solicitors legal fees, any court fees, and interest at the statutory amount of 8%. For tenancy agreements entered into after 1st June 2019, subject to court decision on fees and interest.


    Rent charges


    •  Cash : Not Accepted (we operate a cashless office and do not have facilities for holding cash).

    •  Debit cards: no charge

    •  Credit cards: not accepted

    •  Cheques: not accepted


    Professional tenancy renewal


    •  Tenancy Renewals from 1st June 2019 are at a cost to the landlord. They will only be entered into on the request of the tenant if the landlord agrees to this charge.


    Note: We allow all tenancies to roll on to a periodic tenancy (contractural periodic). If you request a new tenancy agreement we will seek the agreement of the landlord. If the landlord requests a tenancy renewal this will be done at no cost to you.

  • Security and Insurance
  • Do I need insurance?

    Yes! While there is no legal obligation to insure your belongings, while you are resident there is no insurance for your contents provided by the us landlord.


    We can recommend Endsleigh insurance. We strongly recommend you take out insurance while you are renting.

    The property and the landlords contents will normally be insured by the landlord.

  • What do I need to do to ensure security

    Please adhere to the points below to reduce your chances of being a victim of burglary. Any other security measures that you can think of should be put into practice. Do not underestimate the importance of these procedures as they could prevent you from becoming a victim.



    •  Close and lock (where possible) all windows when there is nobody in the house and the property is empty. From our experience windows left open is the number one entry point for burglaries in shared houses.


    •  Set the intruder alarm when leaving the property empty.


    •  If bedrooms have locks, lock your door with your individual room key.


    •  Lock front door and check back door is locked before leaving. Do not rely on the night latch (sliding bolt lock) and do not rely on just closing the door - even if it appears secure, on the majority of doors, without the handle being turned and key turned in the lock to engage the lock it will not be secure.


    •  Hide valuables (laptops, tablets) or take them with you when you go away.


    •  Report anything suspicious to the police immediately.


    •  Consider leaving a light on if the property is going to be empty for more than one consecutive evening. Do not leave the television running.


    •  If you are leaving the property for more than 14 days contact TopProperty Lettings to inform them that the property will be empty and when you intend to return.

  • Rental payments
  • How do I pay rent?

    We accept payment by standing order, and direct bank transfer. Due to insurance limitations we are unable to take cash.


    Paying by bank transfer


    You can make payment by bank transfer to us direct - our account details are:


    Account name: Topproperty Lettings Ltd

    Account: 48805823

    Sort code: 60-01-11

    Reference: House address and surname


    Paying by standing order


    You can set up your standing order with your bank using the above details. You can also ask us for a standing order form that you can send to your bank. This remains under your control and you must take responsibility for the setup and maintenance of the standing order, including termination of it after the last payment is made. This differs from a direct debit that we control.

  • Topproperty office hours and contact
  • When are you open?

    Our office days are Monday to Friday. Full office hours are outlined at here. Please note that we are not open outside of these hours.

  • How do I get in contact with you?

    We are always available via email or via our website.


    General enquiries


    You can contact us via the online form here - please select the type of query you have. This will direct your query to the appropriate member of staff.


    Maintenance queries


    You can raise any maintenance queries via our online issue reporting tool here.


    By Post


    You can always write to us at the address specified here or at the bottom of the website.

  • Inclusive contracts
  • How will I know if I have overspent?

    If you have exceeded the set limit you will have to contribute towards the overspend.


    Your landlord will generally monitor the utility usage throughout the year. If there is an excess spend the landlord will generally let us know and we will inform you. If this is the case, you will need to contribute towards the cost. In some situations the landlord will notify you of overspend and give you the opportunity to reduce usage to bring the cost down for future months.

  • What are the inclusive limits?

    For inclusive houses there are set limits on usage. This is based on a per monthly cost and includes Gas and Electricity and Water. The use of Broadband or TV license is not included within the inclusive limit.


    As of August 2022 the limits are generally:


    Studio: £100

    2 bed: £120 (note that very few two beds are inclusive)

    3 bed: £130

    4 bed: £143

    5 bed: £156

    6 bed: £169

    7 bed: £182

    8 bed: £195

    9 bed: £208

    10 bed: £260

    Note that some contracts may be on our lower allowances as follows:


    3 beds: £120 per month.

    4 beds: £130 per month.

    5 beds: £140 per month.

    6 beds: £150 per month.

    7 beds: £160 per month.

    8 beds: £170 per month.

    9 beds: £180 per month.

    10 beds: £190 per month.

    For specific details please see your contracts.

  • Managing the heating

    There are some things you can do to help you to use the energy efficiently.



    •  Do set the heating to come on and go off once in the morning and once in the evening.
    Keep the temperature to a sensible and comfortable level on the boiler/thermostat


    •  Do not have the heating on 24/7 - use the timer on the boiler or thermostat with settings for your use of the house - eg, on for first few hours in the morning before you leave for uni and also in the evening.


    •  Do not have the heating on during the night. This is bad for your general health and comfort and ventilation of the house.


    •  Ventilate the house to manage humidity levels (to avoid condensation problems) but avoid having windows open full while the heating is on.


    •  Do not dry your clothes over the radiators as this will prevent the heat from warming the house and may also damage the plaster behind the radiators. It can also cause serious condensation for which you will have to pay to be remedied


    •  Under no circumstances use portable fan heaters unless authorised due to failed central heating (and as part of a short term solution while the heating system is repaired). These are expensive to run which may result in a utility overspend charge and present a genuine risk to property and life through fire.


    •  At all times we ask you to be mindful of the energy you are consuming and to use it responsibly.

  • Moving out of the house
  • What do I need to move out?

    To move out at the end of your tenancy, you will either a) give notice (professional lets) or b) move out at the end of the fixed term (student houses).

    •  You will need to clean the property to the standard it is when you moved in. We do not require the property is professionally cleaned (eg cleaned by a professional cleaning company), but it will need to be cleaned to a good standard.  We have a tenant's guide to cleaning here:  here
    •  You will need to ensure you close down any utility accounts you have in your name.
    •  You will need to notify the council if you are a council tax payer and you are paying council tax and make sure the account is fully paid up.
    •  You will need to ensure the bedroom furniture is in the same location in the house as before the tenancy.
    •  Empty the bins in the house and ensure the rubbish is put out and the refuse bin returned to the property.
    •  You will need to return your keys to Topproperty Services.

  • Getting my deposit back
  • How do I get my deposit back?

    As part of our checkout process at the end of the tenancy we perform a closing inspection/checkout on the property.


    This includes any defects in the property for the landlords attention, as well as any areas where damage has occurred. We will note if it appears to be beyond normal wear and tear.


    The landlord will consider the report, and decide if any charges need to be made. For bills inclusive contracts the landlord will also look at energy consumption to ensure you have not exceeded your inclusive allowance.


    We will then seek your agreement for any charges to be deducted from the deposit.


    If agreement cannot be reached the deposit scheme used (either the custodial DPS or the insurance backed my|deposits) will have a dispute service that can be used, subject to both parties agreement.

  • Privacy
  • Data Protection

    We are registered with the ICO, registration number Z1712743.

    As part of carrying out our duties, we need to process personal data. For the majority of these uses we need use the Legitimate Interest reason.

    Use of data for tenants includes:

    Application Stage
    We may pass your data to the following people using the legitimate interest basis. This is to allow us to assess your suitability for a tenancy.
    •  Credit Reference agencies
    •  Agencies conducting Right to Rent checks.
    •  Former landlords
    •  The landlord of this property
    •  Current employer
    •  Fraud prevention agencies

    At the application stage we require you to agree to our use of data for this legitimate interest.
    As part of your application we ask the lead tenant to provide contact details for your co-tenants if the lead tenant is part of a group. We will use this information to send texts with links to the house being applied for, and may use it to call others in the group.
    Retention period for data captured during tenancy signups will be for 12 months from point of application if the application is not successful. Your data will be used for your tenancy if your application is successful and will be kept for up to 10 years to allow up to comply with our legal requirements.

    Active Tenancies
    Once you are an active tenant we will use your data under the legitimate interest basis which you will have granted consent for at application stage. This consent will be used going forward for the duration of the tenancy.
    During your tenancy we will use your data to manage your tenancy. The data may be used in the following ways:
    •  Passing of data to third parties such as credit reference agencies, previous landlords, etc.
    •  Passing of data to contractors for arranging works.
    •  Passing of data to the local authority to enable you to be correctly charged for council tax (and for student tenancies, to have an exemption applies).
    •  Use of data for marketing for houses from us.
    •  Passing of data to third parties so they can contact you to set up a broadband account (for non-inclusive houses).
    •  Passing of data to relevant agencies to allow the continual approval for right to rent.
    Retention of data for tenancies will be up to 10 years. This is to allow us to respond to post tenancy queries and to allow us to fulfil our legal obligations.

    Please note that in tenancies with more than one tenant you will have a joint obligation to pay rent and an individual (or number of tenants) not paying rent may have an impact on other tenants in the property because of this joint and several obligation.  We may discuss rent arrears with all members of a tenancy as all members have a right to know of rent arrears and the potential impact on them.

    Use of data for landlord clients includes:

    •  Processing data to enable us to market and let your property.
    •  Disclosure to HMRC
    •  Processing data to enable us to effectively manage your property.
    •  Passing of data to third parties in the execution of our services, including local authorities, utility companies etc.

    Third party marketing

    We will NEVER share personal data with external companies for marketing services to you unrelated to your tenancy.

    Marketing from us

    We may market services to you via mail providers such as MailChimp. For tenants this will in most cases be to offer houses to re-let or for new houses coming to market when your tenancy ends. For landlords it may be to keep you updated about our services. You can unsubscribe from this mailing list at any time however if you receive such marketing without an unsubscribe option you can contact us directly to be removed from our list. For these reasons we require your consent. In the majority of cases we will use the email contact provided when you registered online to view a property. If you were not asked for consent at that stage, or did not select to grant consent when asked, we will not use your information for marketing.

    Guarantors
    If you have applied to be a guarantor we will use the legitimate interest basis to manage your data.
    which you will have granted consent for at application stage. This consent will be used going forward for the duration of the tenancy you are acting as a guarantor for and for as long as your obligation as guarantor remains.
    The data may be used in the following ways:
    •  Passing of data to credit reference agencies.
    •  Passing of data to third parties for debt collection if such need arises.
    We will never use this data to market to you.

    Storage of personal data:

    We retain data for as long as necessary to carry out our duties. Tenancy Agreements and guarantor deeds will normally be kept for up to six years after your tenancy ends. Information about you may be kept for up to 10 years. Ancillary documents will be deleted and destroyed when no longer required and will vary depending on document type and use.

    Coronavirus update
    We have started to collect data for viewings that come under Special Category Data. This is to safeguard our viewers and tenants for viewings and house visits. This is handled under the basis Group Public Interest. This is restricted to use to office staff when booking in visits and determining the risk of visits to properties. The retention policy for this information is secure deletion of records once the Coronovirus emergency ends as this information will no longer be needed.

  • Email Disclaimer

    Our disclaimer is hosted online to allow emails to be shorter, saving on paper if printed.



    Emails sent from Topproperty Services and the information they contain may be privileged and/or confidential. It is for the intended addressee(s) only. The unauthorised use, disclosure or copying emails, or any information they contain, is prohibited and could, in certain circumstances, be a criminal offence. If you are not the intended recipient please email info@topproperty-services.com or reply to the email immediately. Internet Communications are not secure and therefore Topproperty Services does not communicate formally by email and does not accept legal liability for the contents of this message.



    Topproperty Services, Topproperty Lettings and Topproperty Sales and Lettings are the trading names of Topproperty Lettings Limited registered in England and Wales - company number 05820819

  • Cookie policy

    Use of cookies.



    We use cookies to allow search functionality on our websites as well as allowing you to book in viewing appointments and to reserve houses. These are needed for the correct operation of the website.



    Cookies may also be used to allow us to better track visitors to identify traffic sources (where you found us) as well as website visitor numbers and locations.

Report a maintenance issue

Your property maintenance dashboard

Topproperty Services use Fixflo for our property maintenance.  To use this use the button on this page.

Report a new maintenance issue

Please use the property maintenance dashboard to raise new property issues.  Issue is affecting a bedroom, please mention which room it is (either a room number (if known), or location in house (downstairs bedroom, upstairs middle bedroom, etc).

Important Note:  We only accept maintenance issues raised by tenants or maintenance staff.  Permitted occupiers, non-residents or parents/guarantors are not permitted to raise maintenance issues.  Any issues raised by non-tenants will be closed without notice.

If you have already reported a maintenance issue

If you have recently submitted a maintenance request and require an update please do not submit a new one.

To follow up a maintenance issue please click on the Click here to respond text at the top of the email you received as receipt of logging your maintenance issue. The maintenance team will then respond to you within 3 day.

General queries

If you have any questions there is extensive help on our Fixflo site.  Please feel free to feed back any comments to us using our online email form.

Apply for a tenancy

Applying for a house

Locate the house you wish to apply for and click on “Apply for house”. All houses are ordered by house size.  We do show “Let Agreed” houses as your friends may have already started applying, or you may be replacing a group member in a house.

If you can’t find the house, do a search for the house via the Find A Property link above, then click on “Reserve this house now”.

Any problems, use the live chat and we’ll get back to you!

RESERVE YOUR HOUSE FOR £70 EACH!

From 1st June 2018 holding deposits are capped at no more than one weeks rent. 

When you apply for a house from the 1st May the deposit you will need to pay will be £70 each.  The lead tenant will need to make this payment. We keep this holding deposit lower than the statutory maximum to keep things standard across all houses.

Once contracts are signed, you will need to pay the balance of the full deposit, which remains at £200 for tenants with a guarantor (so a balancing payment of £130), and £300 for those without a guarantor (so a balancing payment of £230).

Once deposits are fully paid we will protect the money within the government DPS scheme.  More information is contained in our tenancy FAQ at Student Tenant FAQ

   1
1
Leopold Road Kensington Liverpool Merseyside L7 8SS
Rent: £315 PCM
Deposit: £250 Each
   1
1
Leopold Road Kensington Liverpool Merseyside L7 8SS
Rent: £315 PCM
Deposit: £250 Each
   1
1
Leopold Road Kensington Liverpool Merseyside L7 8SS

Rent: £315 PCM
Deposit: £250 Each
   1
1
Flat 2, Room 1 Kensington Kensington Liverpool Merseyside L7 2RE
Rent: £90 PPPW
Deposit: £250 Each
   1
1
Flat 2, Room 1 Kensington Kensington Liverpool Merseyside L7 2RE
Rent: £90 PPPW
Deposit: £250 Each
   1
1
Flat 2, Room 1 Kensington Kensington Liverpool Merseyside L7 2RE

Rent: £90 PPPW
Deposit: £250 Each
   1
1
Room 10 Windsor Street Toxteth Liverpool L8 1XE
Rent: £110 PPPW
Deposit: £250 Each
   1
1
Room 10 Windsor Street Toxteth Liverpool L8 1XE
Rent: £110 PPPW
Deposit: £250 Each
   1
1
Room 10 Windsor Street Toxteth Liverpool L8 1XE

Rent: £110 PPPW
Deposit: £250 Each
   1
1
Room 3 Herondale Road Mossley Hill L18 1LA
Rent: £86 PPPW
Deposit: £250 Each
   1
1
Room 3 Herondale Road Mossley Hill L18 1LA
Rent: £86 PPPW
Deposit: £250 Each
   1
1
Room 3 Herondale Road Mossley Hill L18 1LA

Rent: £86 PPPW
Deposit: £250 Each
   1
1
Room 1 Herondale Road Mossley Hill L18 1LA
Rent: £86 PPPW
Deposit: £250 Each
   1
1
Room 1 Herondale Road Mossley Hill L18 1LA
Rent: £86 PPPW
Deposit: £250 Each
   1
1
Room 1 Herondale Road Mossley Hill L18 1LA

Rent: £86 PPPW
Deposit: £250 Each
   2
1
Battenberg Street Kensington Fields Liverpool L7 8RS
Rent: £94 PPPW
Deposit: £250 Each
   2
1
Battenberg Street Kensington Fields Liverpool L7 8RS
Rent: £94 PPPW
Deposit: £250 Each
   2
1
Battenberg Street Kensington Fields Liverpool L7 8RS

Rent: £94 PPPW
Deposit: £250 Each
   2
1
Teck Street Kensington Fields Liverpool Merseyside L7 8RR
Rent: £99 PPPW
Deposit: £250 Each
   2
1
Teck Street Kensington Fields Liverpool Merseyside L7 8RR
Rent: £99 PPPW
Deposit: £250 Each
   2
1
Teck Street Kensington Fields Liverpool Merseyside L7 8RR

Rent: £99 PPPW
Deposit: £250 Each
   2
1
Fairbank Street Wavertree Liverpool L15 4JQ
Rent: £90 PPPW
Deposit: £250 Each
   2
1
Fairbank Street Wavertree Liverpool L15 4JQ
Rent: £90 PPPW
Deposit: £250 Each
   2
1
Fairbank Street Wavertree Liverpool L15 4JQ

Rent: £90 PPPW
Deposit: £250 Each
   2
1
Hinton Street Kensington Liverpool Merseyside L6 3AP
Rent: £105 PPPW
Deposit: £250 Each
   2
1
Hinton Street Kensington Liverpool Merseyside L6 3AP
Rent: £105 PPPW
Deposit: £250 Each
   2
1
Hinton Street Kensington Liverpool Merseyside L6 3AP

Rent: £105 PPPW
Deposit: £250 Each
   2
1
Minster Court City Centre Liverpool Merseyside L7 3QH
Rent: £99 PPPW
Deposit: £250 Each
   2
1
Minster Court City Centre Liverpool Merseyside L7 3QH
Rent: £99 PPPW
Deposit: £250 Each
   2
1
Minster Court City Centre Liverpool Merseyside L7 3QH

Rent: £99 PPPW
Deposit: £250 Each
   3
1
Connaught Road Kensington Fields Liverpool L7 8RW
Rent: £120 PPPW
Deposit: £250 Each
   3
1
Connaught Road Kensington Fields Liverpool L7 8RW
Rent: £120 PPPW
Deposit: £250 Each
   3
1
Connaught Road Kensington Fields Liverpool L7 8RW

Rent: £120 PPPW
Deposit: £250 Each
   3
2
Adelaide Road Kensington Fields Liverpool Merseyside L7 8SQ
Rent: £100 PPPW
Deposit: £250 Each
   3
2
Adelaide Road Kensington Fields Liverpool Merseyside L7 8SQ
Rent: £100 PPPW
Deposit: £250 Each
   3
2
Adelaide Road Kensington Fields Liverpool Merseyside L7 8SQ

Rent: £100 PPPW
Deposit: £250 Each
   3
1
Adelaide Road Kensington Fields Liverpool Merseyside L7 8SG
Rent: £110 PPPW
Deposit: £250 Each
   3
1
Adelaide Road Kensington Fields Liverpool Merseyside L7 8SG
Rent: £110 PPPW
Deposit: £250 Each
   3
1
Adelaide Road Kensington Fields Liverpool Merseyside L7 8SG

Rent: £110 PPPW
Deposit: £250 Each
   3
1
Edinburgh Road Kensington Fields Liverpool Merseyside L7 8RD
Rent: £94 PCM
Deposit: £850
   3
1
Edinburgh Road Kensington Fields Liverpool Merseyside L7 8RD
Rent: £94 PCM
Deposit: £850
   3
1
Edinburgh Road Kensington Fields Liverpool Merseyside L7 8RD

Rent: £94 PCM
Deposit: £850
   3
1
Thornycroft Road Wavertree Liverpool L15 0EN
Rent: £110 PPPW
Deposit: £250 Each
   3
1
Thornycroft Road Wavertree Liverpool L15 0EN
Rent: £110 PPPW
Deposit: £250 Each
   3
1
Thornycroft Road Wavertree Liverpool L15 0EN

Rent: £110 PPPW
Deposit: £250 Each
   3
3
Woodcroft Road Wavertree L15 2HG
Rent: £100 PPPW
Deposit: £250 Each
   3
3
Woodcroft Road Wavertree L15 2HG
Rent: £100 PPPW
Deposit: £250 Each
   3
3
Woodcroft Road Wavertree L15 2HG

Rent: £100 PPPW
Deposit: £250 Each
   3
1
Hannan Road Kensington Liverpool L6 6DA
Rent: £99 PPPW
Deposit: £250 Each
   3
1
Hannan Road Kensington Liverpool L6 6DA
Rent: £99 PPPW
Deposit: £250 Each
   3
1
Hannan Road Kensington Liverpool L6 6DA

Rent: £99 PPPW
Deposit: £250 Each
   3
1
Ling Street Kensington Liverpool Merseyside L7 2QE
Rent: £108 PPPW
Deposit: £250 Each
   3
1
Ling Street Kensington Liverpool Merseyside L7 2QE
Rent: £108 PPPW
Deposit: £250 Each
   3
1
Ling Street Kensington Liverpool Merseyside L7 2QE

Rent: £108 PPPW
Deposit: £250 Each
   3
1
Dell Street Kensington L7 2QA
Rent: £105 PPPW
Deposit: £250 Each
   3
1
Dell Street Kensington L7 2QA
Rent: £105 PPPW
Deposit: £250 Each
   3
1
Dell Street Kensington L7 2QA

Rent: £105 PPPW
Deposit: £250 Each
   3
1
Channell Road Kensington Liverpool L6 6DD
Rent: £100 PPPW
Deposit: £250 Each
   3
1
Channell Road Kensington Liverpool L6 6DD
Rent: £100 PPPW
Deposit: £250 Each
   3
1
Channell Road Kensington Liverpool L6 6DD

Rent: £100 PPPW
Deposit: £250 Each
   3
1
Ingrow Road Kensington Liverpool L6 9AJ
Rent: £100 PPPW
Deposit: £250 Each
   3
1
Ingrow Road Kensington Liverpool L6 9AJ
Rent: £100 PPPW
Deposit: £250 Each
   3
1
Ingrow Road Kensington Liverpool L6 9AJ

Rent: £100 PPPW
Deposit: £250 Each
   3
2
Birstall Road Kensington Liverpool L6 9AH
Rent: £110 PPPW
Deposit: £250 Each
   3
2
Birstall Road Kensington Liverpool L6 9AH
Rent: £110 PPPW
Deposit: £250 Each
   3
2
Birstall Road Kensington Liverpool L6 9AH

Rent: £110 PPPW
Deposit: £250 Each
   3
1
Wrenbury Street Kensington Liverpool L7 2PU
Rent: £100 PPPW
Deposit: £250 Each
   3
1
Wrenbury Street Kensington Liverpool L7 2PU
Rent: £100 PPPW
Deposit: £250 Each
   3
1
Wrenbury Street Kensington Liverpool L7 2PU

Rent: £100 PPPW
Deposit: £250 Each
   3
1
Ingrow Road Liverpool Merseyside L6 9AJ
Rent: £88 PPPW
Deposit: £250 Each
   3
1
Ingrow Road Liverpool Merseyside L6 9AJ
Rent: £88 PPPW
Deposit: £250 Each
   3
1
Ingrow Road Liverpool Merseyside L6 9AJ

Rent: £88 PPPW
Deposit: £250 Each
   3
1
Gilroy Road Kensington Liverpool Merseyside L6 6BG
Rent: £99 PPPW
Deposit: £250 Each
   3
1
Gilroy Road Kensington Liverpool Merseyside L6 6BG
Rent: £99 PPPW
Deposit: £250 Each
   3
1
Gilroy Road Kensington Liverpool Merseyside L6 6BG

Rent: £99 PPPW
Deposit: £250 Each
   3
1
Gilroy Road Kensington Liverpool Merseyside L6 6BG
Rent: £110 PPPW
Deposit: £250 Each
   3
1
Gilroy Road Kensington Liverpool Merseyside L6 6BG
Rent: £110 PPPW
Deposit: £250 Each
   3
1
Gilroy Road Kensington Liverpool Merseyside L6 6BG

Rent: £110 PPPW
Deposit: £250 Each
   4
2
Empress Road Kensington Fields Liverpool L7 8SE
Rent: £109 PPPW
Deposit: £250 Each
   4
2
Empress Road Kensington Fields Liverpool L7 8SE
Rent: £109 PPPW
Deposit: £250 Each
   4
2
Empress Road Kensington Fields Liverpool L7 8SE

Rent: £109 PPPW
Deposit: £250 Each
   4
1
Connaught Road Kensington Fields Liverpool L7 8RP
Rent: £114 PPPW
Deposit: £250 Each
   4
1
Connaught Road Kensington Fields Liverpool L7 8RP
Rent: £114 PPPW
Deposit: £250 Each
   4
1
Connaught Road Kensington Fields Liverpool L7 8RP

Rent: £114 PPPW
Deposit: £250 Each
   4
1
Edinburgh Road Kensington Fields Liverpool L7 8RE
Rent: £100 PPPW
Deposit: £250 Each
   4
1
Edinburgh Road Kensington Fields Liverpool L7 8RE
Rent: £100 PPPW
Deposit: £250 Each
   4
1
Edinburgh Road Kensington Fields Liverpool L7 8RE

Rent: £100 PPPW
Deposit: £250 Each
   4
1
Albert Edward Road Kensington Fields Liverpool L7 8RZ
Rent: £99 PPPW
Deposit: £250 Each
   4
1
Albert Edward Road Kensington Fields Liverpool L7 8RZ
Rent: £99 PPPW
Deposit: £250 Each
   4
1
Albert Edward Road Kensington Fields Liverpool L7 8RZ

Rent: £99 PPPW
Deposit: £250 Each
   4
2
Empress Road Kensington Fields Liverpool L7 8SE
Rent: £124 PPPW
Deposit: £250 Each
   4
2
Empress Road Kensington Fields Liverpool L7 8SE
Rent: £124 PPPW
Deposit: £250 Each
   4
2
Empress Road Kensington Fields Liverpool L7 8SE

Rent: £124 PPPW
Deposit: £250 Each
   4
1
Empress Road Kensington Liverpool L7 8SD
Rent: £109 PPPW
Deposit: £250 Each
   4
1
Empress Road Kensington Liverpool L7 8SD
Rent: £109 PPPW
Deposit: £250 Each
   4
1
Empress Road Kensington Liverpool L7 8SD

Rent: £109 PPPW
Deposit: £250 Each
   4
2
Empress Road Liverpool L7 8SD
Rent: £124 PPPW
Deposit: £250 Each
   4
2
Empress Road Liverpool L7 8SD
Rent: £124 PPPW
Deposit: £250 Each
   4
2
Empress Road Liverpool L7 8SD

Rent: £124 PPPW
Deposit: £250 Each
   4
1
Thornycroft Road Wavertree Liverpool Merseyside L15 0EN
Rent: £97 PPPW
Deposit: £250 Each
   4
1
Thornycroft Road Wavertree Liverpool Merseyside L15 0EN
Rent: £97 PPPW
Deposit: £250 Each
   4
1
Thornycroft Road Wavertree Liverpool Merseyside L15 0EN

Rent: £97 PPPW
Deposit: £250 Each
   4
1
Granville Road Wavertree Liverpool L15 2HP
Rent: £115 PPPW
Deposit: £250 Each
   4
1
Granville Road Wavertree Liverpool L15 2HP
Rent: £115 PPPW
Deposit: £250 Each
   4
1
Granville Road Wavertree Liverpool L15 2HP

Rent: £115 PPPW
Deposit: £250 Each
   4
1
Cranborne Road Wavertree Liverpool L15 2HY
Rent: £99 PPPW
Deposit: £250 Each
   4
1
Cranborne Road Wavertree Liverpool L15 2HY
Rent: £99 PPPW
Deposit: £250 Each
   4
1
Cranborne Road Wavertree Liverpool L15 2HY

Rent: £99 PPPW
Deposit: £250 Each
   4
1
Cardigan Street Wavertree Liverpool L15 1HA
Rent: £109 PPPW
Deposit: £250 Each
   4
1
Cardigan Street Wavertree Liverpool L15 1HA
Rent: £109 PPPW
Deposit: £250 Each
   4
1
Cardigan Street Wavertree Liverpool L15 1HA

Rent: £109 PPPW
Deposit: £250 Each
   4
2
Stevenson Street Wavertree Liverpool Mersyside L15 4HA
Rent: £100 PPPW
Deposit: £250 Each
   4
2
Stevenson Street Wavertree Liverpool Mersyside L15 4HA
Rent: £100 PPPW
Deposit: £250 Each
   4
2
Stevenson Street Wavertree Liverpool Mersyside L15 4HA

Rent: £100 PPPW
Deposit: £250 Each
   4
1
Cretan Road Wavertree Liverpool Merseyside L15 0HR
Rent: £100 PPPW
Deposit: £250 Each
   4
1
Cretan Road Wavertree Liverpool Merseyside L15 0HR
Rent: £100 PPPW
Deposit: £250 Each
   4
1
Cretan Road Wavertree Liverpool Merseyside L15 0HR

Rent: £100 PPPW
Deposit: £250 Each
   4
1
Brookdale Road Wavertree Liverpool Merseyside L15 3JE
Rent: £109 PPPW
Deposit: £250 Each
   4
1
Brookdale Road Wavertree Liverpool Merseyside L15 3JE
Rent: £109 PPPW
Deposit: £250 Each
   4
1
Brookdale Road Wavertree Liverpool Merseyside L15 3JE

Rent: £109 PPPW
Deposit: £250 Each
   4
2
Granville Road Wavertree Liverpool L15 2HR
Rent: £105 PPPW
Deposit: £250 Each
   4
2
Granville Road Wavertree Liverpool L15 2HR
Rent: £105 PPPW
Deposit: £250 Each
   4
2
Granville Road Wavertree Liverpool L15 2HR

Rent: £105 PPPW
Deposit: £250 Each
   4
2
Fell Street Kensington Liverpool Merseyside L7 2QB
Rent: £109 PPPW
Deposit: £250 Each
   4
2
Fell Street Kensington Liverpool Merseyside L7 2QB
Rent: £109 PPPW
Deposit: £250 Each
   4
2
Fell Street Kensington Liverpool Merseyside L7 2QB

Rent: £109 PPPW
Deposit: £250 Each
   4
2
Kensington Kensington Liverpool L7 2RF
Rent: £110 PPPW
Deposit: £250 Each
   4
2
Kensington Kensington Liverpool L7 2RF
Rent: £110 PPPW
Deposit: £250 Each
   4
2
Kensington Kensington Liverpool L7 2RF

Rent: £110 PPPW
Deposit: £250 Each
   4
1
Romer Road Kensington Liverpool L6 6DJ
Rent: £63 PPPW
Deposit: £250 Each
   4
1
Romer Road Kensington Liverpool L6 6DJ
Rent: £63 PPPW
Deposit: £250 Each
   4
1
Romer Road Kensington Liverpool L6 6DJ

Rent: £63 PPPW
Deposit: £250 Each
   4
1
Halsbury Road Kensington L6 6DG
Rent: £105 PPPW
Deposit: £250 Each
   4
1
Halsbury Road Kensington L6 6DG
Rent: £105 PPPW
Deposit: £250 Each
   4
1
Halsbury Road Kensington L6 6DG

Rent: £105 PPPW
Deposit: £250 Each
   5
2
Jubilee Drive Kensington Fields Liverpool Merseyside L7 8SJ
Rent: £103 PPPW
Deposit: £250 Each
   5
2
Jubilee Drive Kensington Fields Liverpool Merseyside L7 8SJ
Rent: £103 PPPW
Deposit: £250 Each
   5
2
Jubilee Drive Kensington Fields Liverpool Merseyside L7 8SJ

Rent: £103 PPPW
Deposit: £250 Each
   5
2
Albany Road Kensington Fields Liverpool Merseyside L7 8RJ
Rent: £120 PPPW
Deposit: £250 Each
   5
2
Albany Road Kensington Fields Liverpool Merseyside L7 8RJ
Rent: £120 PPPW
Deposit: £250 Each
   5
2
Albany Road Kensington Fields Liverpool Merseyside L7 8RJ

Rent: £120 PPPW
Deposit: £250 Each
   5
2
Jubilee Drive Kensington Fields Liverpool Merseyside L7 8SN
Rent: £106 PPPW
Deposit: £250 Each
   5
2
Jubilee Drive Kensington Fields Liverpool Merseyside L7 8SN
Rent: £106 PPPW
Deposit: £250 Each
   5
2
Jubilee Drive Kensington Fields Liverpool Merseyside L7 8SN

Rent: £106 PPPW
Deposit: £250 Each
   5
2
Jubilee Drive Kensington Fields Livepool Merseyside L7 8SW
Rent: £100 PPPW
Deposit: £250 Each
   5
2
Jubilee Drive Kensington Fields Livepool Merseyside L7 8SW
Rent: £100 PPPW
Deposit: £250 Each
   5
2
Jubilee Drive Kensington Fields Livepool Merseyside L7 8SW

Rent: £100 PPPW
Deposit: £250 Each
   5
1
Earle Road Wavertree Liverpool L7 6HA
Rent: £129 PPPW
Deposit: £250 Each
   5
1
Earle Road Wavertree Liverpool L7 6HA
Rent: £129 PPPW
Deposit: £250 Each
   5
1
Earle Road Wavertree Liverpool L7 6HA

Rent: £129 PPPW
Deposit: £250 Each
   5
2
Sandown Lane [5 bed] Wavertree Liverpool Merseyside L15 8HY
Rent: £105 PPPW
Deposit: £250 Each
   5
2
Sandown Lane [5 bed] Wavertree Liverpool Merseyside L15 8HY
Rent: £105 PPPW
Deposit: £250 Each
   5
2
Sandown Lane [5 bed] Wavertree Liverpool Merseyside L15 8HY

Rent: £105 PPPW
Deposit: £250 Each